Healthcare facilities have never before encountered so many new changes and obstacles in such a short time. Just as an aging population is driving up the need for medical treatments, changes in insurance and government laws are making it harder to do the actual job. Of all the things your organization can do to stay […]
Health After Hours
Going to the doctor for minor to severe medical problems is always a smart idea for those trying to live healthy lifestyles. It is always better to be safe than sorry. However, after the initial doctor’s appointment, many patients may have additional questions or extra symptoms that they may need clarification about in order to […]
After Hours Medical Office Telephone Answering Services By Professionals
Call answering service or telephone answering service is a sort of call center service offered by a third party on a contract basis and for a specific time frame that can handle appointment scheduling. Opposite to answering machine, where the caller leaves a message, this telephone service enables the caller to directly speak with a […]
Telephone Answering Service: Why It Is a Blessing to Your Medical Facility
A lot of businesses are seeking for ways on how to improve their customer service. Many of the largest businesses look for ways of competing given the changes taking place every day in the market. Your business can easily lose a customer due to some reason. However, finding new one’s customers is not a piece […]
How to Increase Your Medical Office’s Customer Service While Decreasing Your Expenses
Customer service. You’ve heard it before and you know how vital and important it is for any business to succeed. Customer service plays an even larger role in medical offices where constant, direct patient interaction is the norm. Why Customer Service is Important Patients may be reluctant to even step foot in a medical facility […]
Outsourcing Inbound Phone Calls for Your Medical Office
If your medical office is like many healthcare service providers, it is often busy and stressful. Depending on the size of your medical office, you may have multiple receptionists. Even with multiple employees at the front desk, the deluge of incoming phone calls, emails, faxes and filling out paperwork can be overwhelming. With medical office […]