Your pediatric office is an essential aspect of the community. You provide a medical service that is important and helps both children and their parents get through difficult times. Every parent wants their child to receive the best medical care possible, and customer experience is directly related to both your retention rates and recommendations for new patients.
Efficiency in handling telephone calls to your medical practice is a key aspect of this, and your patients need to know that they are in good hands and that their child will be cared for quickly. That’s why you set up a pediatrics medical answering service with No More Phone Tag. We’re here to take those calls outside of business hours and forward them to the relevant medical professionals.
“I think every parent experientially knows how important pediatricians are – at least, my wife and I did when raising our three kids. It’s for this reason that I am delighted to invite you to a 14-day free trial.”
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A Pediatrician Answering Service You Can Trust
At No More Phone Tag, we provide a pediatrics medical answering service that you can trust to ensure priority calls make it to physicians in three (3) seconds or less. That’s how good our center services are.
Here are just some of the key features that we offer:
- Prioritizes urgent calls and ensures the messages reaches the on-call doctor immediately.
- Faster response time and speedy services to ensure greater patient retention.
- Availability of customer support services in more than one language such as Russian, Chinese, Spanish, Polish, and many more.
- Hides the personal phone number of the service provider and shows only their office number.
- Makes sure that the urgent calls reach the right on-call doctor without any mistakes.
- Assured compliance with government regulations and HIPAA standards to ensure protected health information at all times.
- High-quality medical answering service that is available for a flat rate of just $69.
When looking for a top-notch pediatrician phone answering service, No More Phone Tag is the best option. Our live answering service ensures that emergency calls are taken, transcribed, and delivered to on-call doctors incredibly quickly so that patients get the care they need.
Our call center has a team of highly trained and professional staff who understand the importance of priority calls and the urgency behind the needs of pediatric patients. The added bonus of bilingual operators also means you don’t have to worry about potential language barriers between your patients and our exceptional staff. Your pediatrician’s office has never been in safer hands.
Features to Look for in a Pediatric Practice Answering Service
When you’re looking for the best pediatrics medical answering service, there are a few features that you should be keeping an eye out for. Good thing that our call center has them all covered for you.
Your medical answering service provider must always be HIPAA compliant. While there are many answering services that claim to have it, it’s proof of compliance that matters and you can easily check ours on our website. Why is compliance important? It’s because pediatric answering services need to protect health information and keep it secure against those who have no right to access it.
Specific Skills For The Field:
You need to hire a company that has enough skills and training in medical call handling. After all, there are so many companies out there, but medical call answering is a specialized service that only a select few can offer. Choosing a company with enough experience in this matter is a good business decision that reflects well on the customer service you offer.
It is important to know that the customer service representative is professionally trained in medical answering service and understands how to be HIPAA compliant in their work. You might think that a novice will save money, but you’re also putting someone who isn’t trained in charge of patient care. With No More Phone Tag, you get an affordable flat rate and expertly trained virtual receptionists.
24/7 Services On Offer:
Selecting our medical answering services means you have the ability to extend scheduling appointments to your patients 24/7. It gives worried parents and caregivers peace of mind knowing that there is no issue calling up late to schedule appointments. Besides, it will help to keep the pediatrician’s schedule full and enhance productivity.
High-Quality Customer Services:
It is important to consider how the medical answering company takes the call. After all, you will need to know that the company takes the calls efficiently and quickly, and all their incoming calls are set up correctly and well maintained. As all the online reviews will tell you, our services are simply better than others in terms of taking calls and transferring them to the right on-call doctors. There’s a reason we’re an industry leader.
A pediatrician’s office gets calls from worried parents and concerned caregivers all day. Thus, it is important to have an answering service that can soothe their worries and get them the appointment immediately without putting them on hold. We reduce stress for your patients and help pediatricians to lead a more organized work-life so that they can help children and parents alike.
Get Started with our Pediatric Answering Service Today
Ready for a service that offers a fast response, allows you to enjoy more of your personal life, and handles patients in a manner that is friendly, efficient, and professional? Find out how No More Phone Tag can help scale up your pediatric practice. Call us (800) 929-1202 today!