What to Expect from Our Medical Telephone Answering Service
- Urgent calls come first: We prioritize messages that need immediate attention, holding other calls until the next day or as per your requests.
- Reliability: Every urgent call is relayed to the correct on-call medical professionals. We ensure accuracy to relieve unnecessary stress.
- Excellent patient experience: Speedy service and a fast response rate leave patients feeling cared for and satisfied with your medical answering services.
- Privacy: The medical professional’s personal phone number is hidden, displaying your main office number when you call a patient back. Doctors deserve privacy too.
- HIPAA compliance: HIPAA standards protecting patient privacy aren’t just met, we go above and beyond to surpass them and ensure a fully HIPAA compliant answering service.
- Affordability: Flat rate of $69 means you always know what you’re spending. We keep things transparent for your peace of mind and to make budgeting easy.
- Multi-lingual: Whichever language your patients speak, we have it covered. Something often undervalued by other answering services.
- Professionalism: We answer, prioritize, and escalate over 10,000 medical phone calls a day, 365 days a year. We know our stuff and we’re more efficient than a live answering service with no room for error.
- The most loyal customers in the nation? With our 96%+ yearly retention rate, we can proudly exclaim it.
Flat Rate Charging Allows Accurate Budgeting
The pricing for a answering service can often feel complicated and unpredictable, with many companies charging per call or even by the minute. With us, it’s never like that.
We ensure you are charged a flat rate of $69 regardless of how many calls your practice receives after hours. You can rest assured that the price won’t change and there are no hidden fees. We know the healthcare industry is already expensive.
The doctors answering services that we provide ensure a practical and economical solution that suits your medical offices, and you get all of that without skimping on the quality of the service. All you need to do is sit back and relax while we look after the hard parts.
We even offer a free trial period so that you can see how we schedule appointments, deliver emergency phone calls outside of business hours, and ensure that there are no more missed appointments. All you need to do is speak with a member of our team on (800) 929-1202. Professional, reliable, and experienced, we are here to help.
Try our answering service for FREE!
Your FREE 14-day trial will allow you to see for yourself why doctors have been choosing our answering service since 1991.
No credit card required. No contracts, no commitment.
Medical Telephone Answering Service You Can Rely On
What your patients value more than anything is knowing that they are going to receive help from an experienced and quality after hours doctors answering service. Finding the right answering service provider for your medical offices is a challenge that we are all too familiar with.
It doesn't matter what you specialise in, we have it covered. We are able to provide physical therapist, dentist, chiropractor, doctor, and physician answering service packages to name a few. Every package is carefully tailored and fully customised to work with the way in which you serve your patients. We aren't just efficient and dedicated, we are also flexible, and this is why our clients have stayed with us so long. We have the option to offer an answering service that works for you and not the other way around.
As we have provided an effective answering service for over 30 years for a wide diverse set of providers across the health care industry, you can rest assured that your receptionist, medical office, or medical centers will never feel pressured to conform to us. We will work to customize our medical answering service so that it is the best fit for you.
You can also be confident that your patients will appreciate this customization as well. Whether your after-hours services are evenings, weekends, or both, we can create an answering services package that offers the very best to them as they rely on you.
Leveraging the strengths of live answering services without many of its liabilities, we allow you to customize even the personal greetings used so patients feel safer from the moment we pick up. We also maintain that we are a fully HIPAA compliant service, so all of your patient information is protected to ensure that they continue to have peace of mind in emergencies.
We Organize Emergency and Non-Emergency Calls
When patients need emergency medical care, every second counts. That’s why your medical answering service needs to be on top of its game. This is why so many medical professionals choose to use No More Phone Tag.
Our team knows which calls need an immediate response and will pass them on to the relevant medical professional within a few seconds so they can get the care they need.
If there is no answer, we ensure that the patient is passed onto the next healthcare providers on the call list - minimizing the risk of dangerous delays to their healthcare. We understand the urgency behind medical emergencies, and we know how important patient care is to you.
For non-urgent calls, we forward them to the correct medical answering service so that they can be picked up during normal office hours. Non-emergency medical appointments, questions about health insurance, and other administrative tasks are examples of incoming calls that do not need to be immediately forwarded to medical providers.
We know the healthcare industry inside out, which is why differentiating between emergency and non-emergency calls for your medical practice is natural for us. Whatever patient calls request, we are likely familiar with the request and experienced in properly handling it.
The fact that we are able to pride ourselves as a HIPAA compliant medical answering service is another aspect that help patients feel comfortable. It's not just seeing to patient needs quickly, it's the protection of patient data that matters as well. It's just another way in which we beat the live call centers - we always put your patients first.
Accurate, Fast, and Professional Patient Forwarding
Calls being dealt with correctly is essential to patient confidence, and that’s something that our team understands. No matter when they call, their queries will be handled and forwarded in the correct manner so that they don’t go without urgent treatment.
As we operate a 24-hour answering service, patients can rest assured that they will receive a response that is both polite and personalized. We can then forward them to your pager, cell phone, home number, or texting service - it’s up to you. Regardless of how you want us to get in touch, we always ensure the messages go through.
While we’re a completely automated service, we ensure that patients get better and quicker service that leaves them feeling taken care of.
This gives patients peace of mind while we put them through to their healthcare provider. It’s part of what makes us stand out among medical answering services, alongside being HIPAA compliant, and why our clients trust us with their overflow calls and the wellbeing of their patients, 24 hours a day, 7 days a week.
Remove Your Medical Answering Service Headaches
We can customise and adjust our answering service program to fit the size of your medical practice, allowing those with large and small offices alike to benefit from a reliable system.
We’re here to lighten the load and make things easier for you and your team. Size doesn’t matter to us, you get the same level of service regardless.
You can also rest assured that we can handle your patients' calls, regardless of call volume. We already manage over 10,000 calls daily and have been doing this for over 30 years. We are confident our answering service can care for your patients too.
Set Up Your Medical Answering Service Today
We are determined to be the best of the medical answering services around - in fact, the best answering service period. We look forward to the opportunity to demonstrate this to you.
Call (800) 929-1202 your HIPAA compliant medical answering service today and see how we can change the way you communicate with your patients.
Frequently Answered Questions
Why do doctors use medical call answering services?
It's critical that an ambulatory medical doctor be able to document calls or record messages during business hours. Answering services help doctors stay connected to patients when necessary while also allowing them to improve patient care.
What does med answering service mean in medical terms?
A medical answering system is also called an answering service for medical telephone calls.
What do answering service for medical offices do?
The answering services answer telephone questions for companies and provide them with information. It is beneficial that these companies can serve small and large companies without the resources to hire a full-service answering company.