Anyone that’s ever dealt with a medical emergency understands the need for an after-hours answering service. But almost every Medical Professional can agree on the fact that paying someone to answer phones 24/7 could get extremely expensive. This is why it has become both popular and prudent to outsource your answering Services. There are professional answering services that specialize entirely in the healthcare field. These Services have a true understanding of how to filter phone calls, and how to direct urgent calls exactly where they need to go. Many of these answering services also have separate branches that deal with issues such as property management and other urgent services. This means that you could have a patient call in the middle of the night suffering from an urgent issue, and have them be appropriately directed. Or, you could have a tenant that needs to call in an emergency leak, and have that person directed exactly where they need to go. These answering services are fantastic tools for customer service, and for safety.
They are staffed by people who are focused solely on this as their profession. This means that they’re not trying to run around and worry about the rest of the secretarial duties within the office. They are completely dedicated to filtering phone calls, taking messages, and getting the information where it needs to go the first time. This stops businesses from having to worry about missed connections, and serious issues that can arise when information is given to the wrong people. This is especially true when dealing with the healthcare industry. There are certain laws regarding personal privacy that must be adhered to in all healthcare Communications. The HIPAA laws ensure that no one’s personal information is accidentally released to the wrong person or entity. If this happens, it can result in serious fines and legal actions. Having an answering service that’s well-versed in all of these rules and regulations is a great way to remove a huge amount of stress from the healthcare practice as a whole.
Customizing your medical answering service can be incredibly important. This is due to constantly changing HIPAA laws, and a need to update policy. Medical Practices also deal with many different doctors coming in and out as they’re needed. This is especially true of emergency and urgent care departments. These are areas of the medical field that deal with a high turnover rate. An after-hours medical answering service can be hugely helpful when dealing with these types of Medical Services. Emergency rooms and urgent care facilities are open 24 hours a day, and this has to do with the type of issues that they treat.
An emergency room is where you go when you have no other option. These are places that take in people who are experiencing severe medical trauma or issues that can’t be resolved anywhere else. It’s very important to have an answering service that can work around the clock to see to the needs of these kinds of offices. This is even more prudent when these offices are used as training facilities for people working on their medical degrees as well. This increases the turnover rate, and requires a customizable answering service that can stay on top of all of the changes.
There’s a huge difference between constantly updating your in house secretarial services, and working with an answering service that specializes just in your field. The advantages are incredible, and it’s extremely important to make the right decision when dealing in something as essential as customer Health Care. Contacting a Physician’s answering service can create a better business environment for everyone involved!