What to Expect from Our Medical Answering Service
- Urgent calls come first: We prioritize messages needing immediate attention, holding other calls until the next day or as requested.
- Reliability: Every urgent call is relayed to the correct on-call medical professionals. We ensure accuracy to relieve unnecessary stress.
- Excellent patient experience: Speedy service and a fast response rate leave patients feeling cared for and satisfied with your service.
- Privacy: The medical professional’s personal phone number is hidden, so when a patient calls your main office number is shown.
- HIPAA compliance: HIPAA standards protecting patient privacy aren’t just met; we go above and beyond to surpass them.
- Budget: Flat rate of $69 means you always know what you’re spending. We keep things transparent,
- Multi-lingual: Whichever language your patients speak, we have it covered. Something often undervalued by other answering services.
- Professionalism: We answer, prioritize, and escalate over 10,000 medical phone calls a day, 365 days a year. We know our stuff.
- The most loyal customers in the nation? With our 96%+ yearly retention rate, we think so!
Flat Rate Charging Allows Accurate Budgeting
Answering service pricing can often be complicated, charging by the call or even by the minute. Not with us. We charge you a flat rate of only $69, and it doesn’t matter how many calls your practice receives after hours – the price won’t change.
The answering services we provide ensure you have an economical solution that suits your practice, and all without skimping on the quality of the service. All you need to do is sit back and relax while we take care of the hard parts.
Want to know more about our medical answering services? Speak with a member of our call center team at (800) 929-1202. Professional, reliable, and experienced, we are here to help.
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A Medical Answering Service You Can Rely On
What patients value most is the knowledge that they are going to receive help from an experienced and high-quality after-hours medical answering service. Finding the right answering service provider for your medical offices is a challenge we are familiar with.
Whether you are a physical therapist, dentist, chiropractor, doctor, or physician, our medical answering service packages are tailored to your medical practice, fully customized to how you serve your patients. We’re efficient and dedicated, but also flexible - and so our clients have found we effectively serve dental practices and are also able to customize our program to be an effective physician's answering service.
As we have provided effective answering services for over 30 years for a wide diverse set of providers across the health care industry, you can rest assured that your receptionist, medical office, or medical centers will never feel pressured to conform to us. We will work to customize our medical answering service so that it is the best fit for you.
You can also be confident that your patients will appreciate this customization as well. Whether your after-hours services are evenings, weekends, or both, we can create an answering services package that offers the very best to them as they rely on you. Leveraging the strengths of live answering services without many of its liabilities, we allow you to customize even the personal greetings used so patients feel safer from the moment we pick up.
We Organize Emergency and Non-Emergency Calls
When patients need emergency medical care (or what your practice determines as being urgent priority care), every second counts, and that’s why your medical answering service needs to be on top of its game. That’s why you use No More Phone Tag. Our team knows which calls need an immediate response and will normally pass them on to the relevant medical professional within a few seconds so they can get the care they need.
If there is no answer, we ensure that the patient is passed onto the next healthcare providers on the call list - minimizing the risk of dangerous delays to their healthcare. We understand the urgency behind medical emergencies, and we know how important patient care is to you.
For non-emergency calls, we forward them to the correct medical answering service so that they can be picked up during normal office hours. Non-emergency medical appointments, questions about health insurance, and other administrative tasks are examples of incoming calls that do not need to be immediately forwarded to medical providers.
We know the healthcare industry inside out, which is why differentiating between emergency and non-emergency calls for your medical practice is natural for us. Whatever patient calls request, we are likely familiar with the request and experienced in properly handling it.
Accurate, Fast, and Professional Patient Forwarding
Calls being dealt with correctly is essential to patient confidence, and that’s something that our team understands. No matter when they call, their queries will be handled and forwarded in the correct manner so that they don’t go without urgent treatment.
As we operate a 24-hour medical call center, patients can rest assured that they will receive a response that is both polite and personalized. We can then forward them to your pager, cell phone, home number, or texting service - it’s up to you. Regardless of how you want us to get in touch, we always ensure the messages go through.
While we’re a completely automated service, we ensure that patients get better and quicker service that leaves them feeling taken care of. This gives patients peace of mind while we put them through to their healthcare provider. It’s part of what makes us stand out among medical answering services, and why our clients trust us with their overflow calls and the wellbeing of their patients, 24 hours a day, 7 days a week.
Remove Your Answering Service Headaches - Here to Serve You
The size of your practice or medical group is something we will adjust your customized answering service program to fit as well. Whether you’re a solo dentist, a health professional who is part of a larger medical practice, or an office manager overseeing a number of medical centers - we’re here to lighten the load and make things easier for you and your team. Size doesn’t matter to us, you get the same level of service regardless.
You can also rest assured that we can handle your patients' calls, regardless of call volume. We already manage over 10,000 calls daily and have been doing this for over 30 years. We are confident we can care for your patients too.
Yes, we are determined to be the best of the medical answering services around - in fact, the best answering service period. We look forward to the opportunity to demonstrate this to you.