Doctors work hard, and you and your team go out of your way to answer phone calls and emergency calls when you are working regular office hours – all while seeing patients. But what happens after business hours?
That’s where we come in, providing a 100% HIPAA compliant, 24-hour doctor answering service so your patients have access to medical professionals when they need them most.
With a doctor answering service like ours, you never have to feel stressed on weekends, after hours, or during your lunch break. We have you covered, 24 hours a day, 7 days a week, 52 weeks a year. If you have a group practice and need a medical answering service, we have you covered there as well. All of this service, for a fixed flat monthly fee, without any hidden costs.
“Our decades of serving doctors’ offices have made us experts in working with doctors and for doctors, period. I personally back this claim with a 14-day free trial.”– Walter Lundstrom, Founder
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Case Study: What Our Answering Service for Doctors Looks Like
What we’ve seen after 30+ years of providing medical answering services is that most solo or private practice offices (and the individual doctor-owners themselves) benefit tremendously from our answering service solution. Here’s a case study illustrating what we have heard time and time again, and what we will aim to replicate for your medical office.
What does this look like? When Dr. John receives an on-call message forwarded from No More Phone Tag to his medical practice, he is confident that it is a true emergency call only. He receives his urgent messages relayed word-for-word to him via cell phone so that he never worries about missing key information about any urgent patient situations.
Dr. John opted to have his urgent messages relayed through to his cell phone, choosing to pass on the HIPAA-approved email, text, and even the pager options available to him. He initially had No More Phone Tag also reach him via text but he found that he preferred to give his answering service a special ring tone and just have them call him with any urgent messages, so he can hear them directly.
Dr. John appreciates that he and Jenny, his office administrator, also have access to transcriptions of all urgent messages in case either of them wants to read through them again later rather than re-listen to them.
As she is so much faster at reading than listening, Jenny has found being able to access and read transcripts of all the incoming messages amazing. Receiving an email about all the transcripts of all the non-urgent calls carefully bundled together daily at the time she’s chosen has made her life so much easier.
Switching to No More Phone Tag’s answering services has also made appointment scheduling easier for Jenny. And she loves how the web portal is always accessible 24/7 so she can adjust Dr. John’s messages and service offerings as needed, whenever it is needed.
Even though it has only been 4 months since they switched over to No More Phone Tag as their medical answering service vendor, Dr. John, Jenny, and his entire team can’t imagine life without it. They remember their initial call with Walter, the founder, and smile as they realize that they are going to be another doctors office that continues to strengthen the 96.9% retention rate he confidently cited when they first spoke.
What Makes Our Doctors Answering Service Different?
- Urgent or not? We make sure only calls that you consider truly urgent notify the doctor on-call.
- Time matters when it’s urgent: We answer and dispatch quicker than any other service.
- No more frustrations: The correct provider always notified right away.
- Flat rate: Our answering service is always $69 per month no matter how many calls, messages, etc. you get.
- Patient confidentiality: We take HIPAA requirements seriously, so you never have to worry.
- No need to block your cell number: You’ll call back though our service so the patient only sees the phone number of your practice.
- Patients that don’t speak English? No worries, our multi-language service makes that easy.
- Proven and time-tested: Founded in 1991, we currently manage over 600,000 medical calls monthly.
- Personal service: We’re a high-tech answering service built on old-fashioned, down to earth, quality customer service.
If you’re still unsure about exploring the answering service solution that doctors offices continue to renew annually at a 96.9% annual renewal rate, please read on to learn more about what makes our answering services continue to stand out above the rest.
Flat Rate Answering Services to Make Budgeting Simple
Part of what makes our answering services stand out from competitors is the fact that we offer a flat rate for our live answering service. No hidden fees, no extra charges, just a low monthly rate of $69.
As a medical professional, you now have a monthly expense that you can clearly plan for instead of worrying about fluctuating costs on top of everything else.
We understand that doctor offices and medical centers are already struggling with rising costs and inflation as every other business is. This is why it’s important to us that you know our answering service has a fixed rate – which means it won’t change.
HIPAA Compliant and Secure Answering Services
Secure messaging is also important to us, and we know that it’s an essential part of working in the medical industry for doctors, physicians, and all health care professionals. Patients need to know that their basic information, as well as the more complex aspects, are kept safe.
Our answering services are completely secure, to ensure there are no missed appointments and that all urgent patient calls go through to a medical professional quickly. One of the reasons our answering service has been an industry leader for over 30 years is because we understand HIPAA regulations and have worked hard to stay 100% HIPAA compliant through the decades.
Our answering service is also subject to external quality checks, which reassures our HIPAA compliant medical clients that their incoming calls are not only being served in a timely manner but also in a HIPAA compliant medical manner.
Advanced Phone Answering Technology for Solo and Group Practices
We understand the healthcare industry, which is why we offer a customized answering service to meet the needs of your medical practice. There’s no need to worry about your office staff forwarding phone calls. When you’re out of the office, our service picks up so your patients are not kept waiting.
Even if there is a high volume of phone calls, we’ve got your practice covered. We will ensure that your patient reaches one of the on-call doctors quickly for the best possible service. Call overflow is taken care of quickly 24 hours a day, 7 days a week.
Since not every call is going to be an emergency, taking messages from patients is just another one of the key services we offer as your virtual front desk, to keep your practice running even when the office is closed.
Call Volume and Confidentiality Handled by Automated Technology
Worried about call volume surges? We deal with medical practices that have small patient numbers as well as those that have large ones and have successfully handled over 600,000 calls monthly now for years.
If you’re concerned about overflow calls to your practice, don’t be. We have enhanced messaging to handle call surges and overflow calls as a key feature of our answering service for doctors. You can rest assured that not a single phone call will be missed.
As far as your own privacy is concerned, as physicians, you have the option to have calls transferred directly to your cell phones or return them without worry. The user ID that comes up is for your doctor’s office – that’s part of what makes us the best answering service.
We also include voicemail transcripts, web control, remote call forwarding, and disaster recovery systems after hours to maximize services and help keep your practice organized.
Your Office’s Quality of Work Improved
Our answering services mean that medical facilities have more time to focus on patients instead of routine administrative questions or struggling with the flow of urgent calls after hours – that’s what our call center system is for. Since our answering services cover urgent and non-urgent messages, you are guaranteed peace of mind as is each patient that calls in.
We know how stressful it can be, answering calls and trying to get patients seen at all hours. Live answering services and appointment scheduling services that offer a tailored package at a flat rate are hard to come by, and a HIPAA-compliant doctors answering service can feel like an even rarer gem.
That’s why 9 out of 10 doctors who trial our answering service have found it a better option than a traditional live call center. Our services run 24/7, helping you and other physicians benefit from accurate secure messaging services even outside of office hours. All of this so that your patients get the care and service they desire.
Both Staff and Patients Appreciate Speed and Convenience
In fact, knowing the importance of personal interactions for patients facing stressful medical situations, we have found that our not offering appointment scheduling has been a win for both our doctors and their patients. Instead of scheduling appointments, we give patients quick access to engagement, accurately deliver messages, and connect those who need it through to the correct doctor.
The best part? Every urgent call is relayed within three (3) seconds. Appointment scheduling is a thing of the past when you have that type of speed to rely on.
We also make it easy for your office staff to change messages and message routing options. There is no answering service administrative task too small for our team if it will make your life easier. We are here to serve you.
Doctors from Many Specialties Have Found Success With Us
- Specialty Physicians
- Family Practitioners
- Cosmetic and Plastic Surgeons
- Many Others
Ready to Switch to the Doctors Answering Service Built for You?
As 96.9% of our customers stay with us beyond their first year, you can rest assured we only offer what we deliver.
Leave your answering service headaches behind. Call us today.