At No More Phone Tag, our experience in working with medical offices all across the United States has given us insight into the importance of quality control within medical practices. We also understand the role of HIPAA, patient confidentiality and overall experience for the patient in all aspects of their interaction with the medical office […]
Blog | No More Phone Tag
The Human Error Factors With Medical Call Centers
One of the first things that we recognize as professionals working in the automated call center service industry is that the human error factor is very real. At No More Phone Tag, many of our doctors, healthcare professionals and mental health service providers have specifically selected an automated answering service to eliminate these issues and […]
Benefits of Outsourcing Medical call centers
If you are concerned about saving valuable time, as well as resources, then outsourcing your is the way to go. A call center is an office located at a central point used to receive and transmit a large volume of needs by telephone. Medical Call centers, therefore, are call centers that offer an assortment of […]
When Your Physicians Answering Service Becomes a Liability
As a medical professional you take advantage of valuable tools every day. For example, your physicians answering service is designed to be an important asset and help you stay connected with your practice. However, this same service can also be a liability if you choose the wrong company, and here are some reasons why. Liabilities […]
No More Phone Tag: What Patients Want from Your Answering Service
What the patients want Get the Necessary Information Fast When patients are calling into an office after hours, they are prepared to get an answering service of some type. What patients don’t want are: Having the phone ring multiple times before being answered Being put on hold just to leave a quick non-emergency message Emergency […]
What to Consider When Hiring a Medical Answering Service
Choosing a medical answering service is one of the best steps that you can take for the customer service of your business. As things currently stand, your customers may need to wait too long or they may not be getting the appropriate care that they deserve. With a medical answering service in place, you can […]