Property Management

Benefits of hiring a property management answering service

March 2, 2021 by No More Phone Tag Leave a Comment

Whether it’s a commercial property or a residential property owner, the building owner is a critical service as a management officer. This acts as an intermediary between the landlord and the tenants. You are a lease manager, a repair coordinator for buildings, and the complaints department. And that’s what you and your team need to do 24/7. Sure, you might employ more employees 24 hours a day, but you’d best use a property management answering service.

The property management service offers a reliable and competent telephone presence, which is always available to meet future and current tenants’ needs. And this can be accomplished by a competent answering service if someone feels the need to call. This provides a reliable customer service base on which you, as a property manager, can develop your services—and your credibility.

Here are some main advantages to bear in mind about the value of working with an answering service to round out your property management skills.

Tips to Select the Best property management answering service

There are definitely many advantages of hiring a live answering service to handle your property management calls. However, not every organization is the same thing. There may be some different businesses out there, but having the following characteristics would be the correct one for you.

1. Well-Established and Trained

It is important to create and experience the property management answering service that represents your business. They should consist of a reliable team whose top priority is to ensure each of their operators’ have been imparted with competent training.

By getting professionally trained operators, you and your callers will receive a reliable real estate response service that is always consistent, irrespective of the time of day when a call is placed. A business that invests in its employees’ proper training knows the advantages for its clients and its own company of this training.

As well as learning how to manage challenging circumstances and callers, technical preparation should also include proper telephone etiquette.

2. Customized for your business

It should be possible for qualified operators to answer your business calls to satisfy your unique requirements. This can be achieved by supplying them with as much knowledge as possible about your organization to write custom scripts and build a plan for directing calls.

3. Multi-Tasking Experts

Your property management answering service should also be able to provide general assistance and arrange repair and viewing appointments, as well as route calls to the appropriate agency, in addition to being able to pick up the phone, welcome callers, and take messages so that your callers never have to wait long to address their problems.

Operators should be able to screen calls using a set of basic questions to help them assess the degree of seriousness of the request and route only high-urgency calls to the appropriate staff. They will need to be able to alert you via SMS or email of any non-urgent messages.

You need a competitive advantage, regardless of how many rental properties you control. There are many response services out there, but if you are searching for a national partner that is as committed as you are to advancing your credibility, then look no further.

Reasons to Hire Apartment Answering Service

October 31, 2020 by No More Phone Tag Leave a Comment

Apartment answering services involves handling real estate queries and issues for property owners. Real estate manager’s job is to keep the tenants satisfied, ensure that the rent is paid in a timely manner, and keep the occupancy rate of the apartments high. If you want to stay profitable in your business, then you need to make sure that all these tasks are handled cost effectively.

This is why real estate managers prefer to hire apartment answering services to help them stay ahead of their competitors in the market. These service providers act as an extension of their business and provides efficient property management to all the stakeholders.

In this article, we will talk about why you must outsource your answering service if you haven’t done that already.

Provides a backup to your staff

Real estate managers are usually inundated with calls in their office. At the same time, you have to spend a considerable time outside your office as well, especially when you have to meet the property owner, show an available property, or resolve client issues. However, does that mean you can ignore the queries and issues of other customers who may be calling in for your assistance? The answer is no! You can instead outsource your answering requirements to a third party vendor and let them take care of your calls.

24-hour support

As a property manager, you are no stranger to the long working hours. What if your prospects want to speak to outside of business hours? Can you really risk losing their business? Not being able to reach you means they will take their business to someone who is accessible with ease. Therefore, hiring an answering service allows you to expand your hours of operation and cater to more clients.

Get new leads

When prospects call to inquire about an apartment and its availability, they expect to get an immediate response. If their calls land on a voicemail, it can often lead a poor impression about your business. Moreover, they are less likely to call back. If you want to avoid losing your prospective clients, them hire a professional answering service who will always be available to help your stakeholders when they need assistance.

Increase your business

In property management, expanding your business means keeping the occupancy rates high. Tenants will always call your office when they need your help, including the prospective ones. It does not make business sense to have your current or future tenants wait hours before they can talk to someone. Offering them the basic assistance right away can increase your chances of earning and retaining their business.

Luckily for you, a professional answering service has the infrastructure and the staff to help you achieve all these objectives and lot more. You can customize your service package to include more services that will certainly give you an edge over other property managers in your area who operate on the traditional model.

Five Reasons Property Management Answering Service Is A Valuable Tool

October 31, 2020 by No More Phone Tag Leave a Comment

As a property manager, managing the entire functioning and working of the property and heeding to the landlord as well as residents’ requirements is something that they have to do efficiently. This is where having a property management answering service could be of great help to them.
Property management companies or property managers provide essential service support to landlords, property owners, and tenants. Right from collecting rent to filling up vacant homes, to tending to tenant needs and handling everything else when it comes to property management, they have a lot on their palate.

While doing so, they need a more advanced system in place that can make their work easier. And pertaining to this, property management answering service could be the right tool for them. Why such a tool has become an indispensable cog in this industry? Read on to know:

1.Provide 24/7 Service Support

Your tenants may be in need of your assistance for any emergency at any time of day or night. They will expect you to tend to their requirements no matter what. An answering service will ensure the emergency calls are taken care of and the right people are notified of that right away, thereby providing convenience to you as well meeting tenants’ needs effectively.

2.Give the Right Support to Property Managers’ Team

There is a lot that property managers have to take care of, and all that can sometimes become too overwhelming. This is why they may not be able to answer emergency calls sometime. How better it will be for them if they are able to manage the calls and service schedule with some technical support. With an answering service, notifying the call to the right person also becomes seamless.

3.Enhance Revenue Generation

Property management answering service can help schedule showings based on the preference and property managers’ availability, and can also cancel showings for the people who are no longer interested. Thus it leads to increased effectiveness, saving time and effort.

4.Address Maintenance Issues Effectively

Property maintenance, repairing is an aspect that goes through the year and falls into categories: routine and emergency. The answering service can help to identify which issue belongs to which category and then help the managers and their team tend to the requirement specifically.

5.Manage After-Hours Call

After a day’s hectic schedule and work, property managers and their team wouldn’t be too pleased to keep on answering the calls after hours. You do not know when your tenant could be in need and calls for vacancy and requests may also come after regular business hours. There are chances that when such calls come in, you may not be in the office. This is where the answering service can answer basic questions and help the callers know how to proceed forward. This could also help you get notified of such calls and which are the ones that need to be addressed and when.

The property management answering service serves as the first responder and also helps to juggle tenant expectations while enhancing the property managers’ work efficiency.

Three Big Reasons Why Apartment Owners Need an Answering Service

April 21, 2020 by No More Phone Tag Leave a Comment

You can get an answering service for your apartment building or other complex. If you are a very busy property owner who is often stuck answering calls from tenants as well as potential inquiries for vacant spaces, an answering service can answer the phone and deal with callers without you having to do anything. If you aren’t available to answer phone calls from tenants, then you can relegate this job to trained call representatives, so that you have somebody always taking calls and you can focus on the work you want to do. Here are several reasons why apartment owners need to use an apartment answering service.

Don’t Need to Hire A New Employee

The downside to hiring a new employee is that it is expensive for the work you want them to do. When you hire an employee, you will need to pay them, whether or not calls are coming in. And if they only work eight or so hours a day, the time they have to answer calls is just as limited as yours. While an apartment answering service involves having somebody on call with your tenants every time they call, you aren’t paying their wages. You are instead paying for a service that costs less than what an employee costs each month, and on a subscription basis. In turn, you get 24/7 phone coverage by paying less than what a new in-house worker in the office would cost.

Guaranteed the Generation of New Business

Nobody in your office may be around in the evening and through the night until the next day. This is a long stretch of time in which the phone will go unanswered. You might have office hours posted somewhere, but tenants are still eager to call at a time that is most convenient to them. This can be a problem as you are limiting who can communicate with your business to certain times of the day when you do not need to. With apartment answering services, people can call your office at any time of day, and it will be answered by a trained representative. Anything from problems that a tenant is facing to questions about vacant spaces are things that the representative can certainly help the caller with.

Ensure Your Business Will Stabilize

It is a very big commitment to own and maintain property that you charge other people to use. You are constantly getting paid by tenants, but you also have to spend money on utilities, maintenance, and repairs, in order to continue to please current tenants and attract new ones. With that being said, it is important to respond right away to any possible problems, like plumbing or air conditioning mishaps. When something like this happens to a tenant, your answering service can take the call and notify you of what is going wrong. From there, you can take the appropriate action to fix the problem, whether you are partnered with a repair service or fix problems handily on your own. You will continue to maintain the value of your property this way, and will prevent problems from getting worse in the future. This will also help you maintain tenants’ trust with you, as relationships with customers is of utmost importance.

Summary

If you own an apartment complex, hiring an answering service is a great idea. An answering service can allow you to avoid spending more money on new employees. They can also extend your customer support hours through the night so you can serve your tenants without you even being in the office.

Do I Need a Property Management Answering Service?

November 12, 2019 by No More Phone Tag Leave a Comment

Outsourcing your property management answering service needs is a great way to clear your busy schedule. With free time and less pressure, you’ll able to focus on what’s important – running your business.

As a property owner who’s probably juggling a dozen other things, it can be challenging to handle all aspects of your business. But as you may or may not know, a company can’t thrive if one side is not getting full attention. That is why smart business people opt to outsource the non-core tasks to ensure no area is lagging.

You can also gain by outsourcing tasks like property management answering service, cleaning service, among other things. This way, you’ll entirely focus on the core aspects of your business and not have to worry about everything else. If you aren’t convinced about outsourcing yet, then here are some reasons that will make you think otherwise:

Free up your time

Time is money, and money is what you are looking for as an entrepreneur. Not having time translates to not having money. You lose time when you try to juggle between your core and non-core activities. You lose time trying to do something you aren’t good at. You lose time when you work 24 hours a day – because you can work 72 hours a day with the right team by your side. With that in mind, think about how much you could accomplish with the wasted time – you could grow your business, attend meetings, spend with your loved ones, look for other opportunities, and so on. By outsourcing, you get to free up the time that you would otherwise use accomplishing the non-core tasks. It also frees up your mind so you can focus on critical things.

Never miss a call

Outsourcing your call answering needs means not having to stay in the office to wait for a call. It gives you the freedom to do what you please without worrying about missing a client. If you are working alone, it means clients won’t find you during breaks, at night and over the weekends or holidays. But with a call answering service, you are guaranteed that no call will go unanswered.

Enjoy the professionalism

You might be a property owner, but that doesn’t make you an expert in all aspects of the business. By outsourcing your property management answering services, you are sure that subject matter experts are handling the task for you. In most cases, these agents are trained about property management, customer service, communication, etc. so, they are better equipped to serve your clients than you are.

So bye-bye to call waiting

If there’s one thing that today’s clients lack, then it is patience. No one wants to hold on the line for five minutes or so, waiting for assistance. That’s bound to happen when you are using your in-house team because you can only have many lines in an office. By outsourcing this need to a call answering company, you are sure that your clients will get immediate help.

Conclusion

Muddling on your own might seem like a cost-effective option. But if you consider these points, you will notice that outsourcing gives you a high ROI.

5 Ways to Find the Best Property Management Answering Service

October 17, 2019 by No More Phone Tag Leave a Comment

Here are five things that you can check to find the best property management answering service.

Only a few professions in this world are stressful. If you are working in these firms, you will know how much stress you have to handle. Health care units and property management companies have environments that are high in stress.

For example, you might get so many calls when you are in the middle of fixing something. The chances are high that you will forget what you were doing if you answer the call. The best option that you have in front of you is to hire a company that provides property management answering service.

They will take care of the calls and the customer service, while you can focus on other essential things of your business. But today, there are hundreds of companies that are into this business.

You need to take time to research and find the best company. Many people are not sure how they can locate the best company. Here are some tips or insights that you can follow:

Best or Well-Reputed Companies: Yes, this is the first thing that you need to do. Take the time to check for companies that provide answering services that have a good name and reputation. You should take the time to check all the options that you have. Speak with peers and colleagues to identify companies that have the best good reputation in the city.

Experience They Possess: You must take the time to check details such as the experience that a company is possessing in the property management field. Take time to understand this aspect before taking things further. Property management is a different ball game than medical health or insurance companies. If the company does not have the experience and expertise, it will affect your business adversely.

Understand the Package: Most of the companies that are into this business provide their services in packages. You should take the time to understand the things that you will get via a package. Brainstorm with your team before taking things further.

Compare the packages of various companies that provide property management answering service. If you do this task, you will quickly identify affordable companies and those that are providing so many features.

The Trial Version: Some companies provide a trial period so that property management companies can make an informed choice. If you notice that some firm is offering it, take the trial period.

Check how they are handling the calls and see if you are happy with their services. In case you are not content with their services, you can cancel their services before the trial period ends. This way, you are not going to spend any money.

Rates and Negotiation: Lastly, you should get quotes from three to four companies that are into this business. Compare the costs and negotiate the prices if possible before picking a company. This way, you are not only going to get the best deal but work with the best company.

These are the steps you need to follow if you desire to partner with a company that is into answering service.