Whether it’s a commercial property or a residential property owner, the building owner is a critical service as a management officer. This acts as an intermediary between the landlord and the tenants. You are a lease manager, a repair coordinator for buildings, and the complaints department. And that’s what you and your team need to do 24/7. Sure, you might employ more employees 24 hours a day, but you’d best use a property management answering service.
The property management service offers a reliable and competent telephone presence, which is always available to meet future and current tenants’ needs. And this can be accomplished by a competent answering service if someone feels the need to call. This provides a reliable customer service base on which you, as a property manager, can develop your services—and your credibility.
Here are some main advantages to bear in mind about the value of working with an answering service to round out your property management skills.
Tips to Select the Best property management answering service
There are definitely many advantages of hiring a live answering service to handle your property management calls. However, not every organization is the same thing. There may be some different businesses out there, but having the following characteristics would be the correct one for you.
1. Well-Established and Trained
It is important to create and experience the property management answering service that represents your business. They should consist of a reliable team whose top priority is to ensure each of their operators’ have been imparted with competent training.
By getting professionally trained operators, you and your callers will receive a reliable real estate response service that is always consistent, irrespective of the time of day when a call is placed. A business that invests in its employees’ proper training knows the advantages for its clients and its own company of this training.
As well as learning how to manage challenging circumstances and callers, technical preparation should also include proper telephone etiquette.
2. Customized for your business
It should be possible for qualified operators to answer your business calls to satisfy your unique requirements. This can be achieved by supplying them with as much knowledge as possible about your organization to write custom scripts and build a plan for directing calls.
3. Multi-Tasking Experts
Your property management answering service should also be able to provide general assistance and arrange repair and viewing appointments, as well as route calls to the appropriate agency, in addition to being able to pick up the phone, welcome callers, and take messages so that your callers never have to wait long to address their problems.
Operators should be able to screen calls using a set of basic questions to help them assess the degree of seriousness of the request and route only high-urgency calls to the appropriate staff. They will need to be able to alert you via SMS or email of any non-urgent messages.
You need a competitive advantage, regardless of how many rental properties you control. There are many response services out there, but if you are searching for a national partner that is as committed as you are to advancing your credibility, then look no further.