As a doctor, your duty doesn’t finish when you close doors for the day. After business hours and during weekends, patients call you for all sorts of medical emergencies and questions. You take calls when you can and the rest goes to the voicemail waiting to be answered. It is difficult to know whether the call is important or not. Some patients call just for medical advice while others call during an emergency.
Now, you don’t have to choose which call to answer. By hiring an outsourced medical answering services, you can manage all your calls and offer your services to each and every patient.
There are many benefits that doctors enjoy when they opt for medical answering services.
1. Save Money
Time is money and every minute your staff spends on answering the phone that could have been used to do more important tasks. Yes, you can hire more people for the job, but that it only adds to the cost. So, when you hire medical answering services, you are allowing your staff to focus on the tasks at hand.
2. Protect your Privacy and Personal Time
Everyone needs time to relax after a hard day of work. Unfortunately, no one can control the timing of a medical emergency. When your patients, they will be redirected to a call canter, where highly trained professionals will evaluate the level of emergency, and based on that the call will be transferred to you. This enables you to answer calls that need your services urgently.
3. Decrease Hold Time
Patients spend a lot of time on the hold. With medical answering services, all the calls will be answered within a few seconds. This allows you to address your patient’s needs in a reasonable amount of time, which increases their satisfaction level.
4. Meet HIPAA Requirements
According to HIPAA, all health information should be safeguarded. If your answering services violate any of the HIPAA guidelines, you will be held accountable. To avoid such problems, hire a service provider that meets all the HIPAA requirements.
5. Keep Irrefutable Records
When dealing with highly sensitive information such as your patient’s medical records, it is important to keep your practice safe. Any call made through a medical answering service is recorded and time-stamped that provides an accurate and irrefutable record.
6. Increase Efficiency
When you hire medical answering services, your staff no longer have to worry about answering calls. They can focus on more important tasks, which increases overall efficiency.
7. Increase Patient Satisfaction
All these benefits help in creating a smooth and satisfying experience for your patients. More efficient operations reduce the time your patients spend waiting during a call. A happy patient means more references and more patients.
Medical answering services are becoming more popular because of the benefits they offer to a doctor. If you are a doctor and facing such issues, you need to give medical answering services a try.