What the patients want

Get the Necessary Information Fast
- When patients are calling into an office after hours, they are prepared to get an answering service of some type.
- What patients don’t want are:
  - Having the phone ring multiple times before being answered
  - Being put on hold just to leave a quick non-emergency message
Emergency or Non-Emergency Messages
With the option to self-select from escalating the call to an emergency or leaving a message, patients are much more effective at self-selecting the right option than a live operator.
- If the call is not urgent, the patients can quickly leave messages for the next business day
- If the call is truly urgent, the doctor on-call will be notified within 3 seconds and can return the call quicker than ever before

How our service works

On-call physicians will hear emergency messages word-for-word
Dispatches emergency messages to a cell phone, pager, home phone, text or all the above
Dispatches to multiple backup numbers if no response to an emergency call
Automatically delivers non-urgent messages the next day, or instruct caller to call back during regular hours
Allow on-call physician to privately transfer live to their patient in need
Deliver emergency messages word-for-word by email