So, you studied medicine and now want to set up your own clinic in town? That’s quite a big achievement, and you have to deal with a lot of things. It could be a challenging task, but with little efforts and smartness, you can overcome the tasks. As a physician, you will have to juggle between various tasks like handling client phone calls, attending a patient, making appointments, managing staff and so on. Sometimes, these tasks could be overwhelming and end up stressing you out. But, when you hire a medical answering service, you will be able to take some burden off your shoulders. A medical answering service is like a call center with executives who are trained to answer medical-related calls and make appointments on your behalf. They work round the clock and are quite efficient in their services. Imagine, answering an emergency call at midnight only to realize later that it wasn’t one. A medical answering company will take care of your calls and work in coordination with you. So, as a medical professional, it is important that you hire a medical answering service for the smooth functioning of the clinic.
1. It is Cost-Effective
In comparison to your full-time receptionist who answers client calls and makes appointments, a medical answering service is much more cost-effective. For example, a receptionist comes with a salary, medical and travel allowances, phone bills, internet bills etc. But, when a medical answering services company is hired for your clinic, you only have to pay a minimal amount or as per the contract. This amount is way lesser than what you would pay your full-time employee. This will help save your budget, which later can be used in expanding the business and your clinic.
2. They Work 24 Hours
A full-time receptionist will not work after working hours, and therefore, all your patients will end up calling you. This will help increase your stress and give you no time to relax. But, when you hire a medical answering service, the executives are available 24 hours to attend your patient calls. They talk to the patients, separate the emergency calls from the non-emergency ones and then escalate it them to you in your working hours. Also, it helps to keep your patients calm when they call in case of an emergency. A 24-hour service would ensure that no calls go unattended, this, keeping the clients happy. They would come back to you and also refer you to their friends and relatives.
3. It will give you Some Time Off
When you don’t have to answer calls after duty, you can get some time for yourself. You can relax and de-stress with your family and just enjoy your spare time. A physician works for hours and hours, and thus, you deserve this off-duty time. Let the medical answering team do their work and attend your client calls when you are away from your phone. This will also ensure that you give some time to meet new investors and expand your clinic.