100% Flat Fee Answering Services for Medical Professionals
Do you remember a time when you were charged for every local call that you made? Those bad days when a flat rate answering service felt like something that couldn’t be achieved? When unlimited calls were a myth and something not available to you? Well, with the best answering service around you can say goodbye to those per-minute charges.
It’s strange that it’s still so common to charge per call in the medical industry and that flat rate answering services aren’t more commonplace. But that’s what makes us stand out as a medical call center – the fact that we know expenditure is important to you and that your small business needs to count its pennies.
I started No More Phone Tag over 30 years ago, and it’s been a flat rate answering service since its conception. I don’t believe in the whole pay per minute, patch, page, anything really – it’s completely absurd to me and many medical offices feel the same way. As an answering service, we handle more than 600,000 calls per month.
It’s a lot, but I never wanted to put our customers in a position where they may have to choose to stop using our call centers and put their patients at risk because they can’t afford for us to take the phone calls. So we made predictions on how much usage will be and then decided to charge a flat rate. That’s why we have been a flat rate answering service since September 1, 1991. No hidden costs, no setup fees, just us and our call center services to help your small businesses out.
What Is A Flat Rate Answering Service?
It used to be that telephone companies would charge for each phone call made, regardless of whether it was local or long distance. In fact, you’ll find that many companies are still charging for phone calls based on how long they are or just for each one made. What makes it worse is that so many of them also contain many hidden fees and call volume matters.
The last thing we want is for our customers and their medical offices to be hit with a monthly bill they can’t afford – that’s exactly what we want to avoid. It doesn’t matter how many calls you make with us; we have a flat rate answering service that provides outstanding support for a flat rate of $69 – all of that with unlimited calls.
Don’t Lose an Important Call
What’s important to us is that your patients and customers have a high-quality experience that leaves them feeling comfortable and at ease while we put them through to a medical professional. With our flat rate answering service, we guarantee that you will never lose an important call.
All your existing equipment can also be used in conjunction with our flat rate phone answering service, and that we have decades of working with medical offices. While our technology is applicable to almost any small business industry, we have focused thirty years on serving doctors and physicians. This allowed us to gain a level of experience and expertise working with small and midsized medical practitioner offices that few other companies can replicate.
What to Expect With A Flat Rate Telephone Answering Service
Patients and other callers will be greeted professionally and consistently. We’ll triage the calls exactly per your instructions. A typical process would be something like:
- If it’s a true emergency, the patients will be asked to call 911 or go the nearest emergency room.
- If it’s non-urgent, the callers may leave a message for the front desk, or can be asked to call back the next day.
- If it’s truly urgent (per your definitions), the caller will asked to leave a message and they will be ensured that the doctor will get back to them shortly.
- If the caller leaves an urgent message, we’ll contact the medical provider on call.
A typical escalation process may look something like this:
- Text the on-call doctor right away. If no response, send another text 5 minutes later.
- If no response after 10 minutes, call the on-call doctor twice (10 and 20 minutes).
- If still no response, we’ll continue to escalate to home phones, etc.
When the provider on call receives an urgent message, he/she can call back the patient without needing to block the caller ID. It will instead show the caller ID of your office.
To make sure the front desk is aware of any after hour’s issue, we frequently email copies of urgent messages to the office.
Our customized flat rate services are completely adaptable to any scheduling needs, whether it is night, weekends, or any other time; we can handle a hectic schedule. If you are out of the office or you are busy, you don’t need to forward your phone line, we will automatically pick up.
Call us today at 800-929-1202 for more information about our flat rate answering service. You’ll quickly see why more than 9 out of 10 doctors who try No More Phone Tag choose us, and why 96.9% stay with us each year.
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