A property manager deals with hundreds of calls daily. They have to deal with issues like late rent payments, emergencies in the apartment, issues for landlords, and more. A property manager collects a percentage of the rent, so their goal is to keep everyone happy.
A property answering service provider can help the property manager by providing 6 major benefits.
#1 Back-up for Your Staff
Property managers can answer calls when are working, but what about after business hours or when they are out? Who will answer the phone calls?
While some property managers may not get bothered because they put more trust in the voice mail system, but it is not smart as personal staff. Apartment answering service provides services when you are not there, ensuring that your customers get answers to get their questions whenever they want.
# 2 After Hours Coverage
Property managers work more than normal business hours, but they are human too, they also need rest. This is where property answering services come into the picture. An answering service provides 24/7 services to your customers. They will work for you when you are not around.
#3 Capture New Leads
When a client calls to enquire about availability or rates, they need an immediate answer. If you treat them to voicemails or don’t answer their calls, they will go to another company next time.
However, when you have answering services, your customers will be greeted by trained professionals, who will provide all the details to the client and answer every single query. This will not only provide a satisfactory experience to the customer and they might become your permanent customer as well.
#4 Schedule Showings
You can provide your schedule to the answering service. When a customer calls, the answering service provider will provide the details about your availability and book an appointment accordingly. This eliminates the game of phone tag and allows you to deal with more customers.
#5 Dispatch Emergency Calls
Getting renters is the first part of the challenge in property management. The second part is ensuring they remain your tenants. This means you need to provide a fast response when an emergency arises.
Your answering service provider can take calls when there is an emergency and contact the follow-up staff on your behalf. This provides a quick and smooth experience to your tenants.
#6 Make Rent Reminder Calls
There are renters that don’t pay rent on time. While your answering service may not collect rent on your part, but they can definitely give them a reminder call or sending out notices and text messages. This allows you to inform your tenants that the rent is due.
Property answering services can accomplish all the above-mentioned things and more. The best part is the cost is very low compared to the salary you have to pay to a person who will provide the same services.