Are you a doctor? Do you also face this problem where you don’t get even a single day to spend some time with your family because your patients are constantly calling you for your help? Then you are in the right place. Here we will discuss why you should opt for healthcare answering services and how you can benefit from it.
Here is the list of all the benefits you can enjoy when you hire healthcare answering service:
- Save Money
This is one of the major benefits you get when hire answering services. You hire staff members so that they can handle day to day tasks, which can smooth daily clinic operations, however, they spend half of their time answering calls. But, when you hire answering services, you allow your staff to focus on more important tasks at hand.
Another benefit of hiring these services is that you only have to pay for the calls made via a call center. You don’t have to pay a single penny for the idle time.
- Protect Personal Time of a doctor
As mentioned above, doctors don’t get time to relax or spend time with their families. They are constantly bombarded by phone calls from their patients for all sorts of medical emergencies. This is where answering service comes into the picture. When your patient calls, the call with transferred to the call center where the professionals will evaluate and transfer those calls that need your immediate attention. They also take messages, book appointments, and provide reminder services.
- Decrease Hold Time
Just like you, your patients also have a busy life. They spend a lot of time waiting on hold. However, when you hire answering services, all the calls will be answered within a few seconds. This decreases the hold time significantly and increases the patient satisfaction level.
- Meet HIPAA Requirements
Another benefit of hiring an answering service is that they follow set guidelines made by the HIPAA, which is very hard to follow if you set your own answering services. These guidelines protect your patient’s medical records.
- Keep Irrefutable Record
When dealing with sensitive data like your patient’s medical records, it is important to keep your practice safe. This why you need to hire answering services. The call center will record every call and timestamp them, which creates accurate and irrefutable records.
- Increase Profitability
When you hire healthcare answering services, you allow your staff members to focus on tasks, which smooths the day to day operations. Plus, your patients don’t have to wait for more than a few seconds before their call is answered. This increases patient satisfaction level, which leads to more references, thus, more profit.
Healthcare answering services provide some amazing benefits to a doctor and there are no reasons why one should not opt for these services. So, if you are a doctor, hire healthcare answering services today!