The availability of an efficient modern physician answering service is what every doctor desires. The presence of a few efficient staff members to handle the administrative part of the hospital activity takes off a major load off their hands. However, the professionalism that such a service brings cannot match any efficient secretary. Such services do more than just answer your patients’ calls. They can handle a multitude of tasks like sending all messages to a specific cell phone or sending messages as an email or fax to wherever the doctor is accessible at that moment. The services can be customized depending on the clients’ requirements and need not be one-dimensional.
Another advantage of Physicians Answering Service is that they are cost effective. The response can be designed to match the status and professional standing of the doctor, like following a specific script while responding to calls or messages, or ensuring customer service protocol as required by the client. The service provider will make sure that all the staff responsible for that particular client is trained to respond as per the clients’ needs.
Callers to such services will always hear a professional and caring voice at the other end that is vital to the image and status of the doctor. Just as one unsatisfied patient could create a few more, a happy and satisfied customer will bring in much more. When a patient feels that his/her problem has been heard promptly and dealt with professionally, you can be assured that it augurs well for the future of your practice. For doctors who are looking at ways to expand their areas of operations: physicians answering service can be the ideal partner. Unavailability of efficient administrative staff need not be a hurdle in achieving your expansion plans.
The services can manage your calls, which your staff cannot tend to right away, or when your office is not open. Answering machines can, of course, attend to such calls, but it creates a huge psychological difference to patients to hear to a caring human voice than an emotionless recorded message. When it is a matter of health, emotions count a lot and a reassuring response makes a lot of difference.
The persons employed to do such Physicians Answering Service should be highly trained professionals who understand the need to respond to the patient’s calls in a timely manner, with a tone that reflects concern for the patient’s condition and a response which assures the patient that his call is a priority for the doctor. They should be thoroughly trained in the doctor’s office and client details. They can differentiate between emergency calls and calls that can wait until the clinic opens, thus responding to the situation accordingly.