There are many professions that work offers after business hours services, but for doctors, there are no after-hour services. Sometimes they have to work 24 hours in order to help their patients.
When a doctor closes its door for the day, their patients turn on to their phones for all sorts of medical advice and emergencies. As a doctor, you try to take as many calls as you can but sometimes it is too much for you and your staff to handle. This is where physician answering service comes into the picture.
A physician answering service is a call center that takes calls on behalf of a doctor. The call center has highly-trained professionals that present themselves as in-house staff. They offer a wide variety of services such as taking calls, messages, scheduling appointments, reminding patients, and more.
The medical call center offers many benefits to the doctor. Here is the list of all the benefits a doctor enjoys when they opt for medical answering services:
- Help you save money
You hire staff to do important tasks in the clinic, but most of the time, they end up answering the calls. Yes, you can hire additional staff for answering calls, but you will end up paying more money. But with medical answering services, your staff no longer have to focus on the calls, they can deal with more important tasks at hand.
- Decrease Hold Time
A doctor receives hundreds of calls each day, and each there is a limit to how many calls you can answer. Sometimes it is too much for you and your staff to handle, which results in long hold times for patients. But when you hire medical answering services, your patients don’t have to wait more than a few seconds before their call is forwarded to the medical call center. There they will speak to the trained professionals who take messages or forward calls to doctor depending on the level of emergency.
- Meet HIPAA Requirements
There are certain guidelines created by the HIPPA that all medical records should be safeguarded at all costs. If your answering service provider fails to maintain your patient’s privacy, you will be held responsible for the same. To avoid such a situation, you need to hire a service provider that adheres to all the guidelines.
- Keep Irrefutable Records
When dealing with highly sensitive data like your patient’s medical records, it is important to keep your practice safe. All the calls made through the call center are time-stamped and recorded, which provides accurate and irrefutable records.
- Increase Profitability
When you hire a medical answering service, you allow your staff to focus on more important tasks, which smooths the overall operation and experience in the clinic. Plus, your patients no longer have to wait more than a few seconds before their call is answered. This increases the patient satisfaction level, which leads to more references and patients, hence more profit.