Starting a new medical practice can be exciting event and lead to a lot of opportunities. At the same time, though, it can be challenging and can pull no punches. One thing to keep in mind is patient satisfaction. You need to serve your patients well, and no matter if you are in the office or not, this is easier said than done. Serving patients over the phone is challenging, but it is also important, which is why you should hire a medical answering service. Hiring a medical answering service can be one of the best decisions that you can make for your new medical office.
Whether you are in the medical business or not, small business owners focus on the work in front of them and administrative often is left to deal with calls from patients. If you are starting a new medical office, you need time for that office to grow, and that can be hard when you are still looking to use your time and resources in the right way. There, of course, will be times where nobody will be available to answer the phone in your office, and this will anger patients that are looking for help right away.
With a medical answering service, new business owners can rest easy knowing that not only will their calls be answered but answered in a professional manner. Medical answering services can do one or more of these tasks for office owners:
Take detailed notes of messages.
No more brief, useless notes or lost calls. Messages can be recorded on voicemail, email, text messages, and more that are easy to understand and convenient for you and your staff.
Medical answering services will produce a unique script that would only be used for your practice and patients. For example, if you offer chiropractic services, your representative will know that you have patients that deal with back and spine problems. You can also have a say with how you want to greet and say goodbye to client, among other options that you can give them during calls.
Professional call handling.
Your patients are greeted with friendly and professional call representatives. They will have all the information necessary to know who is calling and why, so that they can take inquiries in a calm, collected manner.
Medical answering services are great for taking pressure off of your staff’s shoulders as they can be left with more important jobs to do. If your specific business requires unique and specialized knowledge, be sure that the service that you are in talks with can satisfy the demands of your field of work.
There are a large group of call representatives that can offer a plethora of services. Some of them can provide support for your administrative staff and free up tasks that some of your team needs to do every day.
These answering services can use your phone number, so that when patients call your office, they are automatically directed to a call representative working in a remote location. If need be, calls can also be forwarded right to your office, so that if you need to speak to somebody important while you are in the office, there are certain calls that you can still receive.
Call representatives can answer your calls 24 hours per day, 7 days per week. Don’t worry about leaving your office and worrying that you will be flooded with voicemail the next morning. All of your calls overnight will be answered, and you will hear about them via email or text messages.