You can get an answering service for your apartment building or other complex. If you are a very busy property owner who is often stuck answering calls from tenants as well as potential inquiries for vacant spaces, an answering service can answer the phone and deal with callers without you having to do anything. If you aren’t available to answer phone calls from tenants, then you can relegate this job to trained call representatives, so that you have somebody always taking calls and you can focus on the work you want to do. Here are several reasons why apartment owners need to use an apartment answering service.
Don’t Need to Hire A New Employee
The downside to hiring a new employee is that it is expensive for the work you want them to do. When you hire an employee, you will need to pay them, whether or not calls are coming in. And if they only work eight or so hours a day, the time they have to answer calls is just as limited as yours. While an apartment answering service involves having somebody on call with your tenants every time they call, you aren’t paying their wages. You are instead paying for a service that costs less than what an employee costs each month, and on a subscription basis. In turn, you get 24/7 phone coverage by paying less than what a new in-house worker in the office would cost.
Guaranteed the Generation of New Business
Nobody in your office may be around in the evening and through the night until the next day. This is a long stretch of time in which the phone will go unanswered. You might have office hours posted somewhere, but tenants are still eager to call at a time that is most convenient to them. This can be a problem as you are limiting who can communicate with your business to certain times of the day when you do not need to. With apartment answering services, people can call your office at any time of day, and it will be answered by a trained representative. Anything from problems that a tenant is facing to questions about vacant spaces are things that the representative can certainly help the caller with.
Ensure Your Business Will Stabilize
It is a very big commitment to own and maintain property that you charge other people to use. You are constantly getting paid by tenants, but you also have to spend money on utilities, maintenance, and repairs, in order to continue to please current tenants and attract new ones. With that being said, it is important to respond right away to any possible problems, like plumbing or air conditioning mishaps. When something like this happens to a tenant, your answering service can take the call and notify you of what is going wrong. From there, you can take the appropriate action to fix the problem, whether you are partnered with a repair service or fix problems handily on your own. You will continue to maintain the value of your property this way, and will prevent problems from getting worse in the future. This will also help you maintain tenants’ trust with you, as relationships with customers is of utmost importance.
If you own an apartment complex, hiring an answering service is a great idea. An answering service can allow you to avoid spending more money on new employees. They can also extend your customer support hours through the night so you can serve your tenants without you even being in the office.