Answering services are a good investment for doctors because they reduce the risk of patients who may not show up for appointments.
As a doctor, you will find that these answering services work hard on your behalf, and they are there 24 hours a day.
There are many primary care physicians who decide to take their practice to the next level by providing a better level of care for their patients. When you partner up with this type of business, it creates a win/win situation for both you and the patients.
The patients will benefit from having an after hours medical answering service that will be ready to handle any urgent emergencies that they may encounter. And it will bring you peace of mind knowing that your patients are able to speak to a live person and will not have the frustration of hitting a series of buttons in order for their call to get to the right person. What patient needs or wants to go through that when they are sick? This type of service is a lifesaver for most physicians. Call services are set up all across the country and can provide service to a physician’s private practice for a nominal fee.
Some of the other benefits of using this type of service are the fact that it will save time for both patients and doctors—and we all know the time is money. Doctor’s can cut down on the expense of full-time staffing which will save paying for salaries as well as health benefits that would need to be paid for that employee–if he or she was full-time.
Also, it is good to know that once you have discharged a patient or seen a patient in your office you are still providing extended care for them by using an after hours medical answering service.
Every doctor has some patients that will demand a lot from them or patients that require a few minutes of extra time. But the truth of the matter is this, you have a whole multitude of patients and you cannot spend all of your time providing the needs of just one person.
The professionals who work at these services also have the knowledge to assure a patient who may be distraught and under duress that they will get immediate attention until they can be seen in person by their primary care physician.
When you are using one of these organizations you can be at peace in knowing that the staff is abiding by HIPAA compliant laws that can otherwise easily and innocently become comprised. This type of breach is a lawsuit waiting to happen. This also makes for an easy case to win in court for even the most inexperienced attorney.
Individuals who work for medical answering services must be aware of knowing how easy it can be to innocently say something about one person’s health to another person, even if it is a spouse, child of 18 or more, or another family member. This will cause big legal problems for the answering service if they are taken to court
As a PCP, (Primary Care Physician), you are satisfied in knowing that once you leave the healthcare facility, everything that pertains to your patients is only a phone call away. And this organization has now become your remote secretary and you will be 100% satisfied with the care and wellness they are providing to your patients.
When deciding to engage with a medical answering service, you will be glad to know that your relationship with your patients is on a level of top performance. You can’t imagine being without this service that gives both you and your patients peace of mind.