Medical answering services help healthcare businesses to perform non-core duties efficiently by handling administrative duties, allowing the business to focus on other important tasks such as patient care. With trained professionals taking care of your calls and appointment scheduling, you can easily recalibrate your resources to expand your healthcare business and provide better care.
If you are wondering whether you need Physicians Answering Services for your medical practice, then you need to read this article.
Following are some of the reasons why need to hire a service provider to act as an extension of your business.
- Struggling to answer calls: As a healthcare provider, you know that some days can get busier than others. It is possible to miss a call or two in the hustle to help everyone. However, in the medical field, missing calls or not being able to service a patient in time could be the difference between life and death. This is why you need to have a support system that can act promptly and service your patient calls in time of emergency.
- Voicemail/email backlog: With so much on your plate, sometimes you may not be able to check all your messages, be it email or voicemail. This could lead to customer dissatisfaction and attrition. To avoid that, you can hire a medical answering service provider who can check and respond to all these messages in a timely manner.
- Staff is unable to focus on core responsibilities: When your resources are busy handling the administrative duties, they would not be able to do justice to the core responsibilities of providing help and information to the walk-in patients. Imagine your staff being pulled away from customer interaction in order to answer a call!
These are some common reasons why healthcare businesses prefer to hire the services of a vendor so that they can delegate their backend tasks to a reliable partner. This not only helps them free up resources but also makes them work more efficiently, providing better services and increase customer satisfaction.
What do medical answering services do?
When you hire an answering service vendor, you get full support from a well-established organization who has the training, infrastructure, and a team of professionals who can handle your incoming calls with utmost efficiency. They can also ensure that they are meeting the HIPAA standards by protecting sensitive client information.
How does it work?
When the patients call on the hotline, they get routed to a live receptionist who is ready to answer all queries with a smile. These virtual receptionists are trained to handle the customer service requests specific to your business needs and provide basic information. They can also schedule, cancel, or reschedule appointments for incoming patients, forward emergency calls to the right department/person, and maintain record of new patient information, among other things.
When hiring a service provider, make sure they operate round-the-clock so that you can extend a 24/7 support to your patients.