If you are looking to hire a secretary or new member of your office staff to answer your phones, we strongly suggest that you reconsider the notion. It might be the most obvious step to take if you want to get permanent help quickly, but it could also be very expensive for your medical facility.
Patients can call at any time to seek help from your office; morning, noon, or even late at night. Either they want to set up an appointment, ask you an important question, or need any other urgent matter addressed. If you are not available during after hours, weekends, and any other inconvenient times to answer the phone, then we do feel that you need help; but not by hiring an in-house assistant.
The Cost of Hiring A New Employee
The average pay rate for a secretary or a similar position is 13 dollars an hour. When converted into a yearly salary, you could be paying up to 30 thousand dollars or more for an additional staff member in the office. Even though you just want extra help to answer phone calls from concerned patients, you won’t be able to hire one for cheap. It will be just like hiring a full-fledged office worker. You can cut hours in the person’s schedule, sure, but that means less time for that worker to actually be awaiting calls in your office.
The hourly wage does not even include the expenses that it would require to give this new hire the associated benefits, insurance, office space, furniture, and hardware and software that they need to assist the team during his or her shift. What it costs to keep an extra set of hands is not a one-time thing, and will definitely be ongoing, just like the staff that you have currently.
This undoubtedly is asking for too much to just have somebody available to answer your phones. There is a much cheaper way, and that is with going for answering services for medical office.
The Cost of Getting an Answering Service
With an answering service, you’re not hiring an employee, but simply paying for a service designed to do the same tasks that you will avail in having an extra employee around. Compared to a new employee, the costs involved with having help answering your phones is reduced to just a low, flat, monthly fee. You could pay as little as 100 to 200 dollars a month, which is drastically more affordable than hiring an after-hours secretary.
How it works is that when nobody is around in the office to answer a call from a patient, that call will be forwarded to a representative in a call center, trained to provide any and all kinds of help that one of your patients may need. All calls that go unanswered will automatically be forwarded, so you don’t have to worry about nights, weekends, or vacations. Your answering services for medical office will relay any important information to you by phone or by email about any bookings with patients or other inquiries.
Medical answering services can easily be there for you to answer calls, regardless of what time of day or year it is. You might take breaks and vacations, but these handy outsourced services will always have your back covered with a group of representatives willing to take on any and all phone tasks no matter how long or short each one is. This service can give you piece of mind, so that you will never need to worry about a missed call again.