HIPAA Compliant Medical Answering Service
Find out why 9 out of 10 doctors prefer No More Phone Tag as their HIPAA Compliant Answering Service
Every Call Matters
Our HIPAA-compliantmedical answering service ensures your patient confidentiality. We know that every call is important to your facility, which is why we receive calls 24/7 to avoid missing important calls during weekends, during lunch, or after hours. We are capable of answering for multiple physicians throughout any type of schedule.
Completely Customizable HIPAA Compliant Answering service
We follow HIPAA regulations strictly. On-call physicians will receive emergency messages word for word and they can be dispatched to a cell phone, home phone, or through a text. We will send the message to additional backup numbers if the on-call physician cannot be reached for an urgent message. We can also deliver email messages that include emergency call information. Doctors are notified within 3 seconds for urgent calls. Patients can leave non-urgent messages to be returned during the next business day as well.
We are able to reduce mistakes that are common with traditional answering services. We are consistently accurate in our HIPAA-compliant medical answering services. We answer in a professional manner while providing superior patient care, flawlessly following any instruction from your practice; all within a price point that works with your current budget. Customers are confident in our abilities and we have an annual renewal rate of nearly 100%.
A HIPAA compliant Answering Service With Low Monthly Cost
Unlike other HIPAA compliant answering service
s, we charge a monthly flat rate of $69. We have no hidden fees and there will not be additional charges per call or message. Throughout your service contract, your rate will never change regardless of the number of calls per month. With our flat-rate service plan, you have a budgeted amount that you can count on at the end of the month.
Call us at (800) 929-1202 to utilize our medical answering service and begin providing exceptional support for your patient’s calls.
HIPAA Compliant Answering Services for Medical Professionals
Our 100% HIPAA compliant physicians answering service for the healthcare industry ensures that every call is answered on the first ring, every time. We ensure that physicians are notified immediately when necessary and we allow the physician to return the phone call without the need to block their phone number. We follow up with the on-call physician for all urgent phone calls and we give customers the choice between various escalation options in the event a physician cannot be reached.
Why do Healthcare Providers Need HIPAA Compliant Answering Services
Why should you settle for less when it comes to your answering service? There are many companies out there that provide great customer care but won’t respect HIPAA compliance or give away information without permission.
Answering services that do not meet the HIPAA compliance standards can be risky for your medical practice. They may give out confidential information or fail to answer calls properly, which will reflect poorly on you as well! When it comes down to choosing an answering service make sure they have proper HIPAA training so nothing like this happens in future situations where more care must necessarily go into handling client data carefully.
HIPAA Compliance, Patient Data Security – All in One Place
When your patients call, they want to hear from a live person. They don’t want recorded messages that could be left on their answering machine or sent via email and never reach them in the first place! Give your clients this reassurance by using our HIPAA compliant medical answering service so we can take care of all their needs.
You can be sure that every interaction with your patients is going to leave a great impression, thanks to our call center agents who work from scripts you approve of.
We take care of your privacy and security by providing our call center agents with HIPAA-compliant training, so you can rest easy knowing that we’ve got it covered.
The care and concern we show for our patients is something that sets us apart from other companies. We take pride in the quality service, privacy protection of all client data while delivering outstanding customer experience with every interaction!
Our Virtual Receptionists follow HIPAA Compliance
With our live virtual receptionists, you can provide accurate information to your patients without worrying about the details. Our professionals are trained and ready for any type of call that comes their way – from medical billing questions or prescription refills all the way up through hospital transfers!
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Find out why 9 out of 10 doctors switch to our service after the trial period.
Frequently Asked Questions
Do Healthcare Providers need HIPAA compliant answering service?
VoIP systems that interact with patients' medical information must be compliant to HIPAA rules, so it's important for healthcare companies who use these types of VoiP services and ePHI files.
Does leaving a voicemail count as a HIPAA violation?
Health care providers are allowed to communicate with their patients by using voicemail. This may be about appointments, prescriptions or other information on how the patient's health is being managed.
What is a HIPAA violation?
When a person's private information gets into the wrong hands, whether through negligence or intent - without their consent- this is known as an HIPAA violation.
What is the most common HIPAA violation?
Failure to secure and encrypt data properly is the most common of HIPAA violations.
What information can’t be shared under HIPAA?
A patient’s health information can’t be shared without their written permission unless HIPAA allows it.