Medical Answering Services

Medical answering services have been around for quite some time. But that does not mean that they are obsolete now. In reality, they might actually be more important today than ever. With an increased emphasis on the patient’s personal contact, a medical answering service adds the latest technologies to their medical service offerings in order […]

A medical practice requires hours of hard work, time, and dedication to achieve success. Many factors need to be considered when choosing the best answering service for your medical practice: cost, customer support, responsiveness, accessibility options such as live chat and phone call back features, and more. Choosing the wrong answering service can be detrimental […]

There are many skills that every top medical practice answering service should have to provide excellent customer service. These include answering phone calls, transferring a call when needed, and having excellent knowledge of billing. The following blog post will cover some more essential skills in detail. The top medical practice answering service should have the skills to […]

Skeleton crews, also called skeleton staffs, refer to your work staff where a large number of people are not available despite normal to high work volumes, thus your team only has “bare bones” or bare minimum manpower to serve customers. More About Skeleton Crews For Customer Support You should expect to have skeleton crews during […]

When you are running a medical practice, the last thing that you want is to have your patients calling your office and not being able to reach someone. This makes them think that something is wrong with their appointment or even worse, they think that no one at the clinic can help them. With an […]