Are you a doctor who wants to ensure that your patients get a proper response to their health information quickly? If yes, then you must have a telephone answering machine installed in your clinic or at the hospital. While providing health information, it is also important to be compliant with the Health Insurance and Accountability Act (HIPAA) that requires you to protect the sensitive information of the patient. This sounds impossible but the reality is that HIPAA compliant answering services can save you a lot of time and money. Since you are busy while performing other duties at the hospital, the telephone answering machine can answer the patient’s problem.
Customer care today has become an integral part of the business and medical practice is not different from any other work. Customer care helps to deal with patients where they can leave their messages as well as listen to your important message too. A call answering machine can make your medical practice more efficient and quick. On the other hand, you can personalize the on-call and escalation process the way you want in your answering machine.
HIPAA complaint answering services are the need of the hour that can be beneficial in emergency and non-emergency health situations. It is a great tool to treat your patients with care and resolve their issues without any delay. The answering machine works in a systematic manner where no person is put on hold and gets the message quickly. Ensure that you buy HIPAA compliant answering services to run your medical practice seamlessly. Now, you can also get a bi-lingual answering machine or customize it with the language you want.
A medical answering service is what you need when you want a patient’s satisfaction to efficiently perform your duties. Due to its benefits, it is increasingly becoming an important tool for medical staff.
Benefits of Medical Answering Machine
1. To Remind Appointments– You do not need an army of staff to call your patients on scheduled appointments. The medical answering machine will confirm the appointment be it a surgical appointment or just a routine checkup.
2. Availability – The medical answering machine is available 24/7 to answer an important incoming call. When your staff is receiving high volume, it is only the answering machine that can come to rescue you from never-ending calls. Utilizing a call center ensures that patients are not put on hold and get the resolution on time.
3. Flexibility – Medical telephone answering machine is flexible and provides support in many medical branches like in surgery, dental and physiotherapy where calls are forwarded to trained health care providers. A medical answering machine helps you in forming credibility among your patients.
4. Cost – Medical answering machine is better than hiring additional staff for answering incoming calls. By utilizing the answering machine your staff can give more time to other medical tasks.
HIPAA compliance– Medical telephone answering machine ensures that you remain HIPAA compliant all the time even after working hours.
Therefore, it is a must-have machine for doctors and medical practitioners.