If you own a medical practice, then you are no stranger to the ringing phones. Patients often call when they have queries about their appointments, ask questions about prescriptions, procedural costs etc. This is why many healthcare providers hire medical answering service to outsource their calls to a third party vendor.
This practice has become popular in healthcare industry to help free up the time of their resources who have more pressing tasks to attend to. Not doing so will lead to unanswered phone calls that can make patients unhappy and dissatisfied with your service.
If you want to avoid losing your precious customers to your competitors just because you weren’t there when they needed you, then you must consider hiring medical answering service for your healthcare business.
In this article, we will share some practical scenarios to explain how these service providers help you stay on top of your customer service even on busy days.
Having your in-house staff answer calls
While this is the most common course of action for many small practices, they often forget that inundating your resources with non-core duties is a cost-to-company that does nothing to expand your business or profits. Employees working at a medical practice usually have to manage a lot of other things such as handling frontend customers, helping the doctors, maintain a record of patient information etc. But when you work with an outsource vendor to handle the calls, you can free up your resources to perform other important duties that help you run your practice efficiently. Therefore, if you want to make your staff more productive and keep your customers happy, then consider hiring the services of medical answering professionals.
Hiring additional team members for customer service
Customer service is non-revenue generating part of your business. However, it is also most crucial because happy customers will be loyal customers. Most practices hire additional team members to answer the phone calls to answer patient queries and man the phone desk. These employees are like your regular staff entitled to leaves, bonus, salaries, and other benefits. But when you hire an outsource partner for your customer service call center, then you can maintain the service without incurring the additional burden of hiring new employees. Since the employees are not on your payrolls, they are not your responsibility. Moreover, they offer you 24/7 connectivity and always keep the phone lines operational round-the-clock as part of the contract deal.
Transfer extra phone calls on automated answering machines
When your employees are overworked with calls, they often transfer the extra ones to automated voice response (IVR). Imagine someone calling you during an emergency and being transferred to a virtual system!
But with the support of medical answering service, you can rest assured that every caller will be assisted by a trained representative, no matter when they call you.
These are the most useful benefits of hiring medical answering services for your business.