If you work in a doctor’s office dealing with urgent calls and emergencies, this is a job that can get overwhelming, demanding, and will simply get in the way of your more important tasks. You might think that there is nothing that you can do to help you lighten your workload, but there is an alternative available.
With a medical telephone answering service, you can maintain a great work/life balance that you likely have been searching for, for years. Not only would an outsourced answering service be great for you, but great for all of your patients. You can leave the office knowing that somebody will be working for you and answering your calls, and they don’t even have to be inside your office.
Nothing can break a patient’s confidence in you like calling you for an important question or concern and getting an answering machine while you are tending to another patient. They don’t want to leave a voicemail, they want be heard. With a qualified answering service, not only will there be a person answering the phone while you are away, but they can answer this phone around the clock. Nothing will make you feel more at ease than knowing that your patients will always be tended to remotely, while you go about your day as usual.
Of course, you don’t need to hire a medical telephone answering service, but are you up to the task of answering calls yourself, reading through voicemail, and calling patients back? Of course not! A call representative will spare you the time and effort in doing all of this every day. You would no longer have to sit down to hear voicemail, or call patients back to try getting a hold of them again. No more pressure will be put on you to do these things every day, because you would always have your phones answered and the concerns of your patients met.
You likely have plans for vacation or the holidays as well. You no longer have to worry about getting knee deep in concerns from patients that you couldn’t talk to during long stretches of time. With a medical answering service, you can have your patients be heard while you are travelling, celebrating, or having fun. You don’t have to worry about losing business if you take a week off, so enjoy your next vacation when you plan it and the call representatives will remain standing by for patients’ calls.
A doctor’s answering service doesn’t have to be available 24/7 and replace your physical office staff if you do not want it to. You can still have your secretary, receptionist, or other employee answer calls during regular office hours, and your answering service will take over at the time that nobody is around in the office. If you want the service that you hire to only be available during nights and weekends, these rules are all up to you.
Every time you start your day, you can either be notified by phone or email for all the patients who called and why. Some patients will also call to schedule appointments, so the answering service representatives can also be responsible for your booking and scheduling.
Hiring a medical answering service is a simple and affordable way to eliminate ongoing issues and stress that you might have when being in and out of the office from concerns from your patients. Whether you are worried about a life-altering situation or you are not responding to a patient in a timely manner, hiring an answering service is the best solution to get your ideal work/life balance.