Improving medical services goes beyond medical personnel administering medication to a patient. It includes communication with patients about various concerns they may have as well as making sure the medical workers have enough time to attend to cases that need their attention. With medical answering service, health facilities can improve patient care. With improvements in technology, every hospital, clinic, and private practice should consider adopting this service. Here are some of the ways it will improve service delivery to patients.
Personalized Care Despite Social Distancing
With the current necessity for social distancing, it is hard to imagine how patients can still receive personalized care when everyone is trying to keep a distance. Medical answering service is the bridge between social distancing and personalized medical service. Patients no longer need to travel to the medical facility to make inquiries or to report the effects of medication. Any health concern can be attended to on the phone and the people who answer the phones are trained to be patient and attend to all the concerns of the person calling. These records can be taken down and forwarded to the doctor who can call the patient if there is a need for that.
Doctors Only Receive Important Calls
Many doctors know how overwhelming it can get if they have to answer every call that comes in wanting to speak to a doctor. A lot of valuable time can be eaten up dealing with phone calls that do not need the attention of the doctor. The answering service helps to screen calls so that the doctor will only receive emergency calls while the answering team can handle inquiries and other calls such as scheduling appointments. This can help the doctors focus on providing improved services to patients who need their attention.
Patients are Assured of Round the Clock Attention
Even if the medical practice may be closed, patients can talk to someone who will attend to their problems. Medical answering services operate 24/7 including weekends and public holidays. This gives the doctors and nurses time to rest but ensures that the patients are not neglected. In case of an emergency, an ambulance can be dispatched and a doctor on call can be informed so that they attend to the patient.
Better Organization and Improved Flow of Communication
Most appointments today are made over the phone or online, there needs to be proper management of this process and the answering service would be the best option. Medical facilities that depend on answering services are more organized. Also, patients can be reminded over the phone about appointments which lead to fewer missed appointments. This service can also be used to give test results to patients.
Doctor Privacy is Protected
There may be times that doctors need to call a patient, however, it may not be a good idea for the doctor’s private number to be visible. With the answering service, medical-related calls will show the practice number even though the doctor uses a private line. This makes it possible to protect the doctor’s privacy and avoid unnecessary calls coming through when they are in the middle of an appointment with another patient.