• Skip to primary navigation
  • Skip to main content
nomorephonetag.com

www.nomorephonetag.com

An Answering Service That Works

An Answering Service That Works

  • 1-800-929-1202
  • Customer Login
  • Home
  • Who We Serve
    • Medical Offices
    • Doctors
    • Pediatricians
    • OBGYNs
    • Dentists
    • Property Management Companies
    • Physician
    • Healthcare Services
  • Why Flat Rate
  • Other FAQs
  • Contact Us
You are here: Home / Medical Answering Services / 3 Signs Your Medical Answering Service Is Not Working for You

3 Signs Your Medical Answering Service Is Not Working for You

July 15, 2020 by No More Phone Tag Staff Leave a Comment

More than before, answering services are essential for medical practitioners. Partnering with the right company is helping medics manage their phone lines 24/7. The best medical answering services are given by professionals who know how to screen calls and take messages.

The company offering medical answering services should also have adequate medical expertise to attend to every patient, answering questions accurately. They should also know your business very well so that they can give customized services.

The Impact of Missed Calls

Missed calls are a sign of poor customer service in your business, something that you need to eliminate at all costs. A missed call can come in many forms. Customers can hang up after waiting on the line for a long time without getting a response. They can also get frustrated when you ask them to queue and wait for you to call them at a later time. Calls that go to voicemail also account for missed calls.

There are various reasons why you may be having a pile of missed calls. Maybe you are overwhelmed with work, busy attending to clients in other digital platforms, or you lack the right technology to offer the best services. Whichever way, missed calls ruin your reputation and make you lose customers in their numbers.

Medical Answering Services

If you find yourself unable to attend your customers, you need to hire medical answering services. Some medical answering services, however, may be doing you more harm than good. How do you know? Here are some factors that might make you reconsider your answering service:

1. They use the answer and hold approach

An answering service should avoid putting patients on hold against their will. While answering a call is great, the fun ends when you put the customer on hold especially for a long time.

The best answering service is run by professionals who know the service inside out and can answer just about any call. Your provider must also be available during emergencies.

2. Susceptibility to environmental challenges

The last thing your customers want is substandard services because of connectivity or routing issues. If your answering service is often missing calls because of connectivity issues, that is not good for business.

3. Giving poor patient experience

Customers want to be treated with care and to feel important. That entails greeting them kindly, speaking to them respectfully, and most importantly; taking note of every issue they raise. If your answering service is not treating your customers with the utmost care, it is time to make a shift.

Additionally, you want a provider that carefully takes note of all your customers’ messages and takes the necessary actions like sending urgent messages in time.

Poor patient experience will ruin your business reputation so customer satisfaction is crucial.

Final Words

While medical answering services can relieve your business of the pressure of dealing with many patients, not all services are equal. Assess your services using the factors above and determine whether it is time for you to find a more reliable answering service.

Filed Under: Medical Answering Services

0 0 votes
Article Rating
Subscribe
Login
Notify of
guest

guest

0 Comments
Inline Feedbacks
View all comments

Call Us: 1-800-929-1202

  • Home
  • Customer Login
  • FAQs
  • Contact Us
  • About Us
  • Bilingual Answering Services
  • Scholarship
  • Blog
  • Sitemap
  • After Hours Medical Answering Services
  • Terms & Conditions

635 Park Meadow Rd., Suite 105, Westerville, OH 43081 | Phone: (614) 895-2820

Copyright © 2022 No More Phone Tag. All rights reserved.

wpDiscuz

Free 14 Day Trial

No credit card is required. No contracts, no commitment.

  • captcha