When it comes to running a medical facility, your job likely is never easy, but you do make all the decisions, from hiring and firing to choosing what partners to work with. You likely have a lot on your plate already, so answering phone calls, booking appointments, and responding to voicemail are jobs that need to get done, but are also jobs that no other staff member likely has time to do, either.
However, healthcare answering services can easily do these jobs on your behalf. If nobody is in your office at the time a patient calls you, their call will be transferred to a call representative where they will be able to help the client in ways you would be able to over the phone.
Here are three reasons why medical practices need to hire an answering service:
You Can Save Money
Around the clock answering is nearly impossible with your own resources and manpower. Hiring another employee sounds like a novel idea when you want them to stand by the phone after hours, but you would need to pay them by the hour, and to most medical facility owners, spending this money might not be worth this one task alone.
But with a call answering service, you won’t be hiring a new employee, but rather pay a flat monthly fee to use a service to help you answer any missed calls. You can be sure that any concerned patients will be taken care of and you will be spared of making any new hires to your practice.
If you run a medical facility that is just starting up or is on the rise, you are likely wondering how your staff can manage to help patients over the phone as you continue to accept new ones. Plus, if a patient calls when you are on the phone with another person, then you are bound to miss that call, anyway.
Surprisingly, an answering service will make sure this is never a problem. If a patient calls while you are on the phone, the call can still be transferred to a representative. And if two patients call your office at the same time when nobody is there, they can be answered by two different representatives. In short, you won’t need to worry about trying to keep up with a large volume of callers, as answering services see that every one of your calls is taken care of.
Service In The Form Of Customer Service
When we think of corporations today, we usually think of subpar customer service where the times to wait to speak with a real human are incredibly long. Small businesses will almost always have an advantage over corporations in regards to customer service, and the same can be said about small medical facilities compared to established hospitals. Customer service is crucial in order for patients to be satisfied and to stick around with you.
When a patient calls, an answering service can see that somebody is on the phone with them right away. No waiting, no automated system, and no volume of patients at a time who aren’t being helped. It’s what every business dreams of, but only businesses like yours can get away with by being local.
Answering services take a lot of stress and heavy lifting out of answering phone calls throughout the day. They’re great for medical facilities that are increasing in clientele, provide patients with prompt service, and can save you money by having you pay less for more help. Reap the rewards today by hiring a medical answering service.