Running a successful apartment takes a lot of hard work and dedication. It often requires long hours and a commitment to excellence. Sometimes it is hard for apartment owners to get any time to themselves. Even though they have regular office hours they often receive calls from their tenants during non-office hours. Some of those calls are important and need to be addressed immediately while others can wait until the next business day. The best way to sort through after-hours phone calls is through the use of an apartment answering service.
Why You Need an Apartment Answering Service
While it is true that apartment owners work hard during their regular business hours their tenants often have issues that need attention after the office has closed for the day. This may be because most people work during the day and they don’t get a chance to call until after they get home. Leaving an answering machine on in the office is one way to handle after hours calls but it is not very effective. The problem with answering machines is that there is no way to get the messages that are urgent right away. Some apartment managers give out an emergency number where they can be reached directly. The problem with doing that is that too many tenants take advantage of that number and call for reasons that are not really an emergency. This makes it impossible for the property manager to enjoy any free time.
Automated Answering Services Provides the Solution
The best way to handle after-hours calls is through the use of an automated answering service. This service will allow property managers to customize which calls get forwarded to them and which ones can wait until the next business day. This makes it easier for the property manager to enjoy their time off to spend with their family and friends and gives the tenants peace of mind knowing that if they truly have an emergency their call will be put through to someone who can help them immediately versus sitting on an answering machine where no one will hear about their problem until the next day.
Customized Service You Can Count On
One of the best things about automated answering services is that they are customizable. This means that can direct which calls will go where. So if there is a tenant dispute or issue it can go to the property manager while any maintenance issues can be forwarded directly to the maintenance personal on duty.