As a medical facility it is important that patients have the ability to reach a doctor at all times but of course, the majority of offices don’t work 24 hours a day. It is not feasible to staff the phones with a permanent employee on the chance that someone might call with an emergency and smaller businesses may not have the financial resources to have this position at all in their front office.
Third party answering services for medical practices are quite common in the industry as they satisfy the need for constant communication at an affordable cost and professional manner. The available packages or programs will vary depending on the vendor along with the pricing structure so owners need to review several options before deciding on which one they will work with.
Medical answering service firm that offers a flat rate for a comprehensive package is an ideal partnership because it allows the office to know exactly how much to budget for this line item. Many of these services charge based on time and number of calls or messages as well as additional services which means that the bill differs every month and you never know exactly what you are spending until it is time to pay. For smaller offices this can be a major issue when you need to watch every penny on a tight budget so having a flat rate option makes it simple and easy to work in as a line item. The firm should guarantee trained personnel that know how to handle phone calls in a professional manner, follow the custom instructions on routing emergency vs. routine calls and have access to multiple languages for patients that don’t speak English.
Money is a necessary part of business but as a health professional you want your patients to have peace of mind that you are available whenever they need you while still balancing the standards of the company. A quality answering medical service helps to manage the expectations of every side and works to keep operations running smoothly and efficiently for doctors and patients as a primary resource for communication.