As a doctor with your own practice, the word busy sometimes doesn’t adequately describe your day. Sometimes, hectic and frustrating are more befitting adjectives.
One of the last things that you want to worry about is whether or not you are able to provide adequate care for your patients after hours. As a doctor, you know that there will be some of your patients that may become progressively worse over time. And they will end up requiring medical attention after your office has closed or on the weekends when you are not available
As a health care professional, your main intent is to be able to focus on your patients and make sure that they are getting the proper care and devotion from you as their physician.
Even though this is where your focus is, it is not doable to devote all of your time to one patient, even though they may be terminally ill. You will need someone on the outside that can help you take care of your beloved patients when your workday is done. This is where a doctor answering service will come to your rescue.
There are many different reasons why doctors find it beneficial for their practice to have an answering service in place. Most doctors will confess that it helps them improve their customer service in healthcare. And they report that factor alone is one of the most important aspects of their business. Without their customer support base, they don’t have a practice. And when you use an answering service, you will not have to worry about sacrificing the privacy of your patients because the experts at the agencies are all trained to be HIPAA compliant
Developing strong relationships with your patients take time, however, you cannot be there 24/7 to answer their questions and concerns that they may have regarding their health. With a professional answering service at your side, they will be able to pick up right where you have left off.
A doctor answering service will also be a good investment for your practice. Because it will greatly reduce the risk of patients who may decide not to show up for their appointments. When you have an answering service you will quickly realize that these professionals work hard on your behalf providing 24/7 care.
The physicians that have decided to take their business to the next level by engaging in this type of answering service allows them to provide a better level of care for their patients. With that said, patients feel that they are receiving an extended level of care from the doctor when it is time for them to be seen. Some doctors will report that they have received some of their patients by word of mouth advertising, (which is the best advertisement, not to mention the cheapest, since there is no out of pocket cost). The growth of their business is from patients who have told someone else about the great bedside manner they receive during their visits in the office. In essence, this is one of the best patient doctor referral systems that any physician could ask for.
Your patients will also benefit from the after hours answering service that you have in place. These professionals will be able to handle any urgency that your patients may encounter later in the evening and they will be able to speak to a live person and not have the frustration of pushing a series of buttons-just to be told to leave a message.
As a doctor, if you are looking to pump up your business and give your patients the dedication that you want them to receive-then take the time to see how an answering service can put you in a win/win situation.