Excellent Customer Care When You Need It the Most
Our call center provides answering services for your practice in a completely professional manner. We know that it is not possible for your staff to be available 24/7, so we provide services after hours, during lunch, on weekends, or any other time you deem necessary.
Accurate Telephone Answering Service
Our medical call center professionals are familiar with medical services. We ensure detailed and accurate information is presented to the appropriate doctor. We have an extremely high annual renewal rate and over 90% of the healthcare organizations that take advantage of our free trial continue our provided services.
Lower Costs with Our Flat Rate
Our medical answering services are available at a low cost monthly flat rate of $69. Regardless if you have one call or one thousand calls, the flat rate will never change.
There are no hidden fees and our budget friendly option is easily factored in your monthly operating expenses.
Why Choose Our Medical Call Center Services?
Aside from our flat rate cost, there are many benefits to having medical telephone answering services. We allow physicians who are on call to hear emergency messages within 3 seconds, word for word. We have the capability to dispatch messages to cell phones, pagers, via text message, or to email. In the event that we do not receive a response from the on-call physician we will begin dispatching information to back up numbers. We also can transfer the physician directly to their patient. Patients have the opportunity to leave non-urgent messages that will be addressed during the next business day.
HIPAA Compliant Medical Call Center Services
We’re committed to your privacy and the security of all personal information. That’s why our Medical Call Center is 100% HIPAA compliant, with strict rules against accessing or using any patient data without permission.
Fully Customizable Services
We tailor medical our call center services to meet the needs of your medical facility. Our systems have the ability to cater to several physicians within the same office and provide personalized on call procedures for each of them. We will also hold non-urgent messages and deliver them at a specific time that you have designated. With our services you can be confident that the only calls you will receive on-call are truly urgent and you will no longer have to stress over potentially missing urgent calls.
Contact us today at (866) 366-6868 for more information about your 2-week free trial with our medical telephone answering services today.
Frequently Asked Questions
What are three types of a medical call center?
The three most common types of medical call centers are inbound, outbound and blended.
What are healthcare call centers?
Healthcare call centers help a hospital by handling activities like appointment setting, record maintenance, patient follow-up calls and reminder calls.
What are the advantages of outsourcing in healthcare organizations?
● Enhanced cyber security of patient’s data.
● Immediate access to trained staff to handle patient calls in a timely manner.
● Scalable solutions as per the need of the healthcare facilities.
What are the main benefits of using telemedicine?
The two main benefits of telemedicine are cost saving and convenience.
What are the important advantages of outsourcing the call center operations of a hospital?
● Access to a large skilled workforce that enhances patient experiences.
● Reduction in cost and increased profits.
● Patient data is secure.
● Workforce is trained for changed regulations.