Learn How Med Answering Service Can Improve Patient Care

24 Dec, 2015     nomorephonetagNew

People from all walks of life depend on their doctors to keep them safe and healthy. They trust their doctors to understand the issues that they are facing and to take good care of them. Doctors and other medical personnel work hard throughout the day caring for their patient’s needs. They are able to schedule appointments to see patients during their daytime hours and help them in every possible way. But often some of the most concerning issues happen after regular office hours are over. Doctors who care for their patients’ needs are all too often faced with many difficult issues when they leave their office after a full day of work. Once they leave their medical facility and the staff goes home there is no way for their patients to get in touch with them if they have a pressing medical need. This is where med answering service becomes so beneficial.
Dealing with After Hours Calls
There are several things that doctors and physicians need to figure out when it comes to receiving after-hours phone calls. The first and most pressing issue is one of simple logistics. How will they receive their calls? Some doctors opt to have all of their calls forwarded to them but this can become quite bothersome for the doctor when they receive a large number of phone calls that are not pressing or important. This limits the doctors own personal time and makes it hard for them to have a life outside of their medical practice. Another option is to hire an answering service to take care of calls for them. This is an option that most medical facilities use. But even when using medical answering services there are still a few decisions that will need to be made.
How Doctors Choose Answering Services
One of the major things doctors need to decide is what type of answering service to use. Most doctors find automated answering services to be the most beneficial to their medical practice. Automated answering services filter through the after-hours calls and deliver only the urgent ones to the doctor on call. They are able to effectively and accurately triage the calls they receive to relay the important information necessary to the doctor immediately and let less important calls wait until the next business day. This allows doctors the freedom to enjoy their time away from their office without worrying about patient care suffering as a result.

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Filed Under: Answering Services
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