Nobody can deny a special role that answering services play in the business world of today. The major advantage of the services they offer lies in their unique ability to enhance the organization, as well as to help it grow both in number of customers and even the company’s reputation. In addition to that, the answering services greatly upgrade the level of servicing customers. Every business, no matter whether it is large or small, really needs the benefits these answering services offer.
It should be noted that the requirements and wants of businesses are always unlike, depending on the company; this yields the proposition that they can not be offered the same conditions and terms of payment. For this particular reason, the answering service payment plans can be narrowed down to two main types, such as follows: the pay-as-you-go and the flat-rate payment plans.
The first type, which is a pay-as-you-go plan of payment, stipulates for a definite cost of every call. It is helpful for small business enterprises or those which need only a restricted number of calls taken by the answering service. The customers, therefore, know exactly what they are charged for. Moreover, they do not pay for a greater number of calls than they actually made within the period of payment. One of the main features of this plan is the cost-efficiency. Another feature is the manageability, as well as the possibility to cut the stress concerned with budgeting when a flat fee is used.
As regards the flat-rate answering service payment, one should know that it is mostly expedient for the businesses and companies that have high volume of calls, as it requires charging a fixed amount for a service in defiance of usage. The type of payment plan mentioned above can also use a scale. Furthermore, the flat-rate system can allow for the increase in price for when the call volume increases dramatically.
The call rates can be fluctuating for those businesses which have some special considerations. In fact, there are companies the activity of which is not busy every hour and all the year round. Some businesses make specialty out of seasonal goods or products for special occasions, so they need to pay the flat fees only during their peak periods.
Neither the pay-as-you-go system, nor the flat-rate system of payment is a general-purpose one. Each company or business has to be realistic and make their own choice.