How Your Medical Practice Can Have Its Best Year in 2017

2 Jan, 2017     nomorephonetagNew
medical office success

Your medical office has gotten busy, with new patients regularly coming in. Your practice is at the point where it is getting tricky to speedily treat each patient. You have stellar patient relations and you don’t want to jeopardize it with an inefficiently run office.

You know that strong patient relations have been the key to your medical practice’s success.

You currently struggle to provide a high level of service to every patient. Every day, patients are coming in and out and are calling to schedule appointments and order prescriptions.

What are some things your medical office can do to provide quick, patient-oriented service that doesn’t sacrifice quality for quantity? You may ask.

Here are ways your medical practice can have its best year in 2017:

Put each patient first.

Many people don’t like visiting the doctor. If they feel welcomed and called by name and asked about a personal aspect of their life, they will feel more like a valued customer instead of a number.

Many people don’t like visiting the doctor. If they feel welcomed and called by name and asked about a personal aspect of their life, they will feel more like a valued customer instead of a number.

Many people don’t like visiting the doctor. If they feel welcomed and called by name and asked about a personal aspect of their life, they will feel more like a valued customer instead of a number.

In more cases than not, it is not how many services your medical office provides or the qualifications of your doctors and nurses that get patients in the door. It is the patient experience that pleases and motivates patients to return and to tell others about your practice.

Provide quick, yet quality service.

A major reason people don’t enjoy going to the doctor’s office are the long waits to be treated. People just want to be in and out. They want immediate treatment.

With today’s technology and medical equipment, medical exams, diagnosis and treatment are easier, quicker and less painful than ever before.

Having up-to-date, latest technology and staff who know how to use it will help bolster the efficiency of your office in treating patients.

Besides medical equipment, having a modern medical phone answering system that can do such tasks as screen urgent and non-urgent calls and connect patients directly with their doctors or a staff member who can best help them will also help your office run smoother.

Train your staff.

Your medical office is not like the large hospital in

Your medical office is not like the large hospital in town with different departments where employees only do a small set of specific duties and tasks. In an independent, private practice, the doctors and nurses need to have the same customer service training as the receptionist. Everyone needs to know how the computer and phone systems work. Doctors and nurses, after all, aren’t above taking a phone call when they are free and when the receptionist is busy helping another patient.

Having unified training of all employees, regardless of roles will keep everyone on the same page as it pertains to patient relations and the mission and purpose of the medical office.

A unified staff that helps each other out not only builds employee morale, but it will show in increased patient relations.

These tips for making your medical practice even more successful in 2017 sound admirable, but where do you start in building on these three areas?

You’d be surprised that something as little as your medical office phone answering system can be what makes your practice efficient, patient-oriented and successful in 2017.

A quality doctor answering system can help make each of your patients feel important by providing little wait times, and connecting patients directly to their doctors or someone who can help. These help the patients get the quick help they need and deserve.

It can also help your office run smoothly so you can provide quick, helpful service to patients in the office.

It is easy to use and requires little training. Everyone on your staff can operate the medical office answering service so that patient calls will be quickly answered and/or called back.

For more information on how a medical answering phone system can assist your office, contact No More Phone Tag today! Our doctor and medical office answering services are specifically designed for small, busy private practices who are finding it more and more challenging to be efficient and excel at patient relations.

Share on Facebook0Tweet about this on Twitter0Share on Google+1Share on LinkedIn1
Filed Under: Answering Services
Leave a Reply

Your email address will not be published. Required fields are marked *