Companies offering HIPAA compliant answering service in the medical sector enhance the efficiency of operations, help build a stronger reputation for the physician and also increase the revenue by ensuring that no single call is missed and every call is treated in the best possible manner. Hospitals and healthcare centers can leverage the power of technology to avail this highly beneficial service at lowered costs and increased efficiency. Read on to find out more.
Maximize the use of text messaging
Receiving the relevant patient information through text messages saves time that is otherwise spent on talking to the customer service agent and noting down the important details. Text messages can be acknowledged through reply texts thus saving the return call costs. Physicians must ensure that the medical answering service provider is HIPAA compliant and all text messages are encrypted using the relevant tools and techniques.
Recorded greeting can be used to handle routine calls
Every hospital receives some common questions like working hours, directions to the center and so on. Centers may consider including a recorded greeting to address these questions thus allowing the call be ended even before it reaches the customer care agent. This feature reduces costs as well as time significantly. Also, the customized recordings help the center to ensure consistency for all calls received.
Caller ID Recall is mandatory
Patients who are regulars to the hospital may call frequently to check availability of physicians, status of bills and so on. When a caller ID is in place to recognize the caller, it saves time and cost that may otherwise be wasted in the generic introduction established each and every time. Additionally, recognizing the patient makes them feel more comfortable in being associated with the healthcare center. Integrating the patient database with the answering system is also a smart decision to save more time and cost in serving patients efficiently.
Find a service provider who offers a flat rate with no hidden
A HIPAA compliant answering service that offers a flat rate for medical answering with no hidden costs is a true keeper. This helps the physicians to customize the service as required without worrying much about exceeding the predetermined budget. However, physicians must ensure that there is no compromise on the quality of service offered.