Just as with any other type of business doctors answering services are not created equal. In other words, there are services that provide unrivalled support by highly trained professionals, and others run by dishonest, fly-by-night individuals looking to make a quick buck. Doctors interested in using a service such as this need to know what to look for to get the very best without being scammed.
For starters, if the doctor’s office guarantees patients that calls are answered 24 hours a day, 7 days a week then the doctors’ answering services being considered must be staffed accordingly. One of the best ways to get and keep patients is by delivering services as advertised. Even something as simple as an answering system would make a lasting impression.
In addition, any company being considered to provide services such as this needs to be researched and questions need to be asked. Since doctors are leaving their business in the hands of a total stranger, it would be vital to know what type of training is provided to people answering the phones. Doctors have the right to ask about specific programs and certifications associated with training.
Next, if the physician’s office were extremely busy, it might be worthwhile for doctors’ answering services being considered to provide not just after-hour support but also overflow. In other words, if the phone rings often during normal business hours, would the service be able to pick up some of the slack, giving the hired staff some relief while also ensuring patients are not listening to a phone ring without being answered.
In addition, reputable doctors’ answering services are run as respected businesses, following all local, state and federal regulations. These businesses would also carry property insurance, specifically coverage for Errors and Omissions. Doctors should also conduct online research to see if the companies being considered have been featured in any mainstream magazines or been the recipient of awards for excellent performance.
Finally, years in business and level of experience could be the difference between a good and bad service. Although physicians may get a lower price by choosing a newer company, there is also a risk of not getting the high level of support needed for this particular industry.
The Advantages of Using an Experienced Service Provider
There are a lot of companies offering answering service for doctors, but not choosing the right one for your needs can create problems for you later. Most service providers offer a wide range of services, but it is advisable to choose a company that offers medical answering services exclusively. There are many advantages of doing so. They handle thousands of medical calls per day and have an experienced team of professionals who understand your specific needs.
The professionals have better knowledge of the industry and can handle all types of calls from patients and other clients skillfully. Callers never get to know they are speaking to a third party service. Moreover, there are well-established mechanisms in place that ensure only urgent calls get diverted to you. Routine calls are answered as per established procedures. Professional medical answering services are also staffed by operatives who have comprehensive knowledge and considerable experience in handling healthcare-related communications, issues, and queries.