A medical answering service is practically indispensable these days for medical professionals what with their having to handle hundreds of patient calls throughout the day.
It is, however, not possible for doctors to be able to attend to every call. This is where a medical answering company helps. These services have been designed to allow incoming patient calls to be answered and medical attention to be given whenever needed.
Why are medical answering company needed?
Medical answering services are important to ensure that patients can reach out to their doctors at any time of the day or night. These services can be customized for different medical offices. Maintaining a 24-hour receptionist staff member is not only expensive, but chances of human errors are also not totally eliminated.
What are the benefits of hiring a medical answering service?
– Medical answering services help to reduce staffing costs; to maintain internal staff to respond to patient calls, you will have to train them, provide for their insurance and salaries and you cannot guarantee that they will be available 24×7.
– Professional answering services guarantee that all urgent calls are immediately forwarded to doctors available at the time while the more routine calls are used for rescheduling appointments.
– Professional answering services can save a lot of time, especially when there is a medical emergency. Since medical offices are always busy and congested, the virtual receptionists can filter calls, directing the urgent ones to doctors for immediate attention.
When choosing a medical answering service it is necessary to find out if they are HIPAA compliant. HIPAA offers protection for patient health information and the staff in these services should be adequately trained to ensure that patient information is kept strictly confidential.
Hints to Choose Your Medical Phone Answering Service
Choosing a medical answering service is not as difficult as it seems. Although there are a great number of choices out there, there are some really good rules to help you pick which one is right for you.
Find out what type of answering service your business needs to help it function at its best. If you need to pick up at all times of the day or while your office is closed, an answering service is a right choice for you.
Once you decide on the options you want, the next step is to do some research regarding companies that interest you. There are many of them out there providing all types of service. It might be a good idea to see if the company you choose is a member of an organization. Does the company have enough employees to cover your needs? You want your patients to be able to speak to someone right away when you hire an answering service. Make sure that the company you choose has enough people working to cover your business.
Are the operators trained to work specifically with your type of business? Since you have a medical office, it might be good to find an answering service that has nurses on staff who can answer calls and triage them for you when your staff is not available.