Whether you are looking for schedule flexibility or faster response time, you may be interested in getting a medical after hours answering service for your clinic or hospital. While most of these services provide efficient and excellent results, there are some which may prove to be a disadvantage for your healthcare facility.
Here are the five signs that should warn you about choosing a service that is wrong for your facility:
Inflexible Hours and Schedule
One of the main advantages that you would want once you get your answering staff is its availability. Since they are a virtual staff, you should expect them to be available every time. If you get one that does not have a flexible 24/7 answering hours, it may be time to change your staff.
Since there are times when your staff will not be available, it is the responsibility of the virtual team to respond to patients. If they do not answer these calls and instead leave them for voicemails, then they are providing subpar services.
Inaccurate or Unhelpful Information
Once you avail of an answering service, they will be the one to take the majority of the calls that your facility receives. Since they will be a part of your team, they should be able to provide proper responses to every caller.
It is crucial that they are at least briefed on the basics so that they will be able to answer any questions. Your virtual staff should also be able to provide information in times of emergencies and sudden calls.As they are going to be answering your prospective patients, the staff should be able to explain your services accurately.
When you avail of an answering service, you need to get one that can provide numerous benefits. While it is essential that the company can provide the necessary answering services, it is better to find one that can give you bonus perks.
From excellent customer service to regular quality checks, the answering agency should be able to provide additional services. You shouldn’t settle for the first company that you see. Instead, look for an answering service which can give you the best package for your money.
Whether you have a small clinic or a big hospital, you may be thinking of getting an answering service to improve the response time of your facility. When it comes to patients, they would prefer if your staff can answer their calls immediately.The virtual team should provide prompt and right answers to every call. Since some individuals would hate a long waiting time, they would prefer if their requests are picked up immediately.
Aside from being able to get the call, the staff should be able to respond when they are on the phone. The clients might get impatient if their request was received only to ask them to wait for a long time.
Lack of Knowledge in the Industry
Your company may be on the billing side of the medical industry. You may even have a sophisticated dental facility. If you own a facility that caters to a specific market, your answering service should have the background knowledge of it.
Your chosen medical after hours answering service should not only be able to answer fundamental questions about your unique facility, but also the industry. Since you will receive specific clients, they should know how to cater to your demographics adequately.