$65 Monthly Flat Rate
100% HIPAA Compliant

What to Expect from Our Answering Service

  • Urgent calls prioritized: Only messages that need immediate attention go to the on-call doctor.
  • No mistakes: All urgent calls relayed to the correct on-call doctor every time.
  • A better patient experience: Patients like the speedy service and the fast response time.
  • Easy to budget: With our $65 flat rate, you’ll know exactly how much you’ll spend each month.
  • Government compliance: We reach and surpass all HIPAA standards.
  • Hides the doctor’s personal phone number: When the provider calls patients back, the number shown is your main office phone number.
  • Bi-lingual / tri- lingual service: Do your patients speak Spanish, Polish, Chinese, Russian, or other languages? No problem.
  • Knows how to answer medical calls: We answer, prioritize, and/or escalate over 10,000 calls per day 365 days a year.
  • The most loyal customers in the nation?: With our 96%+ yearly retention rate, we think so!

Flat Rate Charging Allows Accurate Budgeting

Rather than charging by the call, our business charges you a flat rate, regardless of how many calls your practice receives after hours. We operate medical answering services that provide an economical solution for practices of various types. To find out more about how we can help your patients enjoy the benefits of reliable, professional and efficient evening and weekend call handling, call us at (800) 929-1202.

Customizable and Cost-Effective Answering Service

Patients value the reassurance which a high quality after-hours medical answering service can bring, but sometimes finding the right provider can be a challenge. If you’re looking for an efficient, dedicated facility, we’re here to help. As an experienced call-center company that specializes in providing a virtual receptionist service to a variety of medical practices, we have the skills and experience you need to make your afterhours evening and weekend answering service a success. Our team offers a tailored service, delivering your personalized greetings and ensuring that each patient knows exactly which medical practice they’re calling.

We Differentiate Between Non-Emergency and Emergency Calls

We understand that when patients need essential medical care, every second counts. Our call handling team knows which calls need an immediate response and will normally pass them on to the relevant medical professional within a few seconds. Should no answer be forthcoming, the call will automatically transfer to the next person on the on-call list, minimizing dangerous delays. Should a call not need a doctor to respond rapidly, the message will be forwarded to the correct medical answering service, ready to be picked up during normal practice hours.

Accurate, Professional Forwarding of Patient Messages

Our team knows how important it is that patients are confident their call will be dealt with correctly, no matter when they call. We operate a 24-hour medical call center, so patients will always receive a polite, personalized response. When your practice is contacted by phone, we can forward the call to your pager, cell phone, home phone number or texting service. No matter how you wish to be contacted, we make sure the messages get though. Whether you’re a lone physician with a small case load, or a doctor that’s part of a larger practice which might expect to receive 24 hour business correspondence, we offer the same level of prompt, polite service.